Resident Services Specialist

Department: Client Services
Reports To: Supportive Housing Program Manager
Location: Salem
Position Type: 0.5 FTE, 20 Hours/Week, Non-exempt
Work Type: InPerson, Not Hybrid/Remote Eligible
Salary Range: $21.00to $22.26 Per Hour
Salary

Note:

Bilingual candidates are eligible for an additional $1.50 Bilingual Differential. This Bilingual Differential is not included in the salary range above.
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Agency Overview: Readmore at /
External Applicants:Apply directly through our website, via the Agency Overview link. All applicants must submit a complete job application, supplemental questions, and resume via the job portal to be considered.
Internal Applicants:Apply via email, following the emailed application instructions

Position Summary: The Resident Services Specialist (RSS) works in collaboration with the Supportive Housing Program care team who provide medical and non-medical case management,peer support, and behavioral health therapy to program clients. The RSSsupports the program by assisting clients with lease education, unit maintenance triage and coordination, and landlord communication, with the ultimate goal of helping the client maintain long-term housing stability and increased independent living skills.

The RSS is responsible for establishing and maintaining professional relationships, set-aside units, property managers,and community partners. The position also works closely with clients to review lease paperwork, support lease understanding and compliance, collect rent and utility subsidy payments, and mediate tenant-landlord conflicts as needed. TheRSS serves as the landlord liaison for program clients, providing a bridge of communication between the client and landlord to help reduce a barrier for clients who may be unfamiliar with being on a lease, expectations for their tenancy, and how to appropriately communicate with their landlord and neighbor sand coordinate with them on unit maintenance and cleaning.

The RSS routinely travels to and inspects units for lease compliance, rent reasonableness, and maintenance concerns. This position helps model and teach appropriate boundaries and tenancy behavior to clients as needed, with a client-centered and trauma-informed approach.

Essential Functions and Responsibilities:

• Travel:
  Frequently travel across service area, which may encompass multiple counties, to provide in-person services, including weekly home and/or community visits. Travel to and inspect units for repair needs, lease compliance, habitability requirements, rent reasonableness, and after repairand maintenance issues have been completed and document satisfactory completion of repairs.
• Client Management:
  Support residents to understand and comply with lease and resolve issues that may threaten their housing stability. Work with landlords regarding concerns about unit or community issues related to client resident behavior
• Housing Support:
  Research and identify suitable housing options, including motel placements, permanent supportive housing, and emergency shelters. Advocate forclient needs with prospective landlords.
• Coordination of Services:
  Collect monthly rent subsidy payments from residents. Work with residents who are having difficulty paying rent to develop rent payment plans. Provide mediation support to help resolve tenant & landlord disputes, working withthe housing program team, tenants, and property managers
• Documentation:
  Maintain accurate and timely documentation of client interactions, placements, services provided, and progress updates inagency databases. Complete all proper documentation required to lease apartment and at 12-month lease renewal / income recertification, including but not limited to: leasing paperwork, habitability inspection, rent reasonableness certification, and client payment agreements. Process and collect necessary eligibility documents including Authorization for Release of Information.
• Crisis Intervention:
  Respond to client crises, including eviction prevention and emergency relocation assistance, and follow up.
• Referrals:
  
  Refer clients to local resources as needed and follow up.
• Community Engagement:
  Build partnerships with local property managers, landlords, housing authorities, and shelters to enhance housing placement opportunities. Attend relevant community meetings and participate in ongoing training and professional development.
• Standards:
  Comply with all applicable program standards,guidelines, laws and administrative rules.
• Abilityto work well with others, handle stress appropriately, have reliable attendance
• Abilityto use personal cell phone to run agency phone system software, MFA, etc.
• Other tasks as assigned,including training/cross-training other staff as needed

Required Qualifications:

• Minimum2 years of full-time relevant experience in property management or maintenance,and/or in supportive housing model
• Oneyear of experience working with vulnerable populations
• TB…