Family Coach; Human Services Case Manager

Family Coach (Human Services Case Manager)

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

• Conduct interviews to determine family needs and eligibility, and complete program applications for program benefits and, if eligible, issue appropriate support.
• Engage clients in family evaluation of strengths and jointly develop a case plan and identify the steps the family will take toward self-sufficiency and meeting their basic needs.
• Monitor progress, needs, and make necessary modifications to the case plan.
• Initiate and participate in case staffing, employment readiness, life skills training, and supports job search as needed.
• Assist with crisis and safety planning for individuals experiencing domestic violence.
• Explore alternate resources and link clients to community services and may also assist with supporting resources and services within the community.

• A Bachelor's degree in a Behavioral Science, Social Science, or a closely related field.
• A Bachelor's degree in any field and one year of human services related experience.
• An Associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience.
• Three years of human services related experience.

• Experience supporting families with case management tools and resources.
• Experience creating and maintaining written documentation of activities concerning individual client cases.
• Experience with case management and assessing customers’ strengths & service needs.
• Experience in communicating, establishing boundaries and setting realistic goals/milestones.
• Experience explaining complex rules, regulations, processes, and procedures both verbally and in written communications.

• Your work schedule will be 8 a.m. – 5 p.m. PST, Monday – Friday.
• This position is in a store-front office.
• The role requires flexibility to assist various district offices on a temporary and long-term basis, ensuring continuity of operations.
• You will be working in a fast paced environment at times.
• High volume of individual and family contact.
• You will be exposed to a diverse range of customers and will need to respond with compassion and professionalism through a cultural and trauma informed lens.
• You will have contact with a range of people including some who may be experiencing emotional and financial stress.
• You will work with domestic violence survivors. These situations may be stressful and understanding self-care and available resources are important.
• Employees work in offices, participant’s homes, and other community sites.
• Hours of work may vary from day to day and may include evenings and weekends.
• This position requires flexibility to work various hours, to flex in/out to allow for attending local events.
• Must have a valid driver's license and acceptable driving record.

• If selected as a finalist, a criminal history and background check will be conducted. Adverse criminal history may lead to disqualification. Additional background check information may be provided.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the U.S. Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Ample benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

• Eligible Veterans and Oregon National Guard service members (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.