Family Service Representative

Job Type: Full-time

Salary: $56,000.00 per year

We are looking for an individual to join our Care Team. This position is primarily responsible for balancing relationships with County Service Coordinators, our clients, Families, and our DSPs.

Family Service representatives (FSR) report to the Director of the Care Team. As a FSR you will oversee a caseload of clients. You will be primarily responsible for completing regular check‑ins and directing their support needs. Responsibilities include but are not limited to:

• Organize Client Supports
• Develop support documents
• Manage Crisis Situations
• Checking/responding to emails/calls/texts daily
• Completing client intakes
• Regularly visiting clients/families within their homes
• Ongoing communication with clients/families/Service Coordinator
• Ongoing support and coaching to DSPs
• Review shift notes to ensure documentation of the following: ISP goals, ADL's/IADL's, Required tracking, any emergencies that require notifications to the county/brokerage, etc.
• Assist with training all DSPs on all client documents (ISP, Protocols, Safety plan, implementation strategy plans, and any other identified support documents/tracking, etc.)
• Communicate with SC/PA of ongoing situations, changes of supports, challenges, etc.
• Assist in maintaining DSPC in the Home Binder – refilling and collecting MARS, Behavior tracking sheets, blank IR's, etc.

This is a growing position; we are a dynamic company that stays on our toes. We are looking for flexible, charismatic, and “can‑do” candidates to grow and change with us. Growth and change can include titles and responsibilities.

• Minimum age: 18 years old
• Minimum 1‑year experience in the I/DD industry
• High School Diploma or equivalent
• Be cleared through a federal background check
• Ability to accept guidance and supervision
• Professional demeanor
• Understanding our family's needs
• Drive to help others
• Attend Regular Team Meetings

• 401(k)
• 401(k) matching
• Dental Insurance
• Health Insurance
• Life Insurance
• Paid time off
• Retirement plan
• Vision Insurance

In‑Office Monday thru Friday 8 am‑5 pm:
May require some flexibility to support our family's needs.