Assistant Manager

Wage:

$61,339.20/year + DOE + DOQ

Monday - Friday; with monthly on-call status

We offer medical, dental, vision, voluntary life insurance, and a generous paid time off (PTO) policy.

This position is responsible for assisting in the oversight of the site's day-to-day operations. The Assistant Manager focuses on one or more of the following areas: providing support and development to shelter staff navigating through the day-to-day operations as well as case management and peer support, ensuring tasks are being completed and all reporting is up to date.

• High School diploma or GED is strongly preferred but not required.
• Two (2) or more years of social services experience; and/or equivalent combination of education and experience preferred but not required.
• Three (3) or more years of supervision is preferred.
• Committed to trauma informed care and harm reduction approaches.
• Demonstrated experience in mediation between persons exhibiting escalated behavior.
• Strong organizational skills and ability to manage multiple participant needs effectively.

• This position operates under general supervision and will receive regular direction, support, and performance feedback from leadership.
• The role requires initiative, reliability, and regular communication with supervisors regarding project progress, challenges, and development needs.

• Develops relationships with shelter staff and participants.
• Communicates and works closely with the Shelter Manager and ensures participant transition and action plans are implemented in a timely manner.
• Provides calm, decisive leadership to staff while on shift.
• Helps facilitate coverage when on shift as needed.
• Communicates participant or safety concerns proactively with the Shelter Manager.
• Communicates updates to the Shelter Manager.
• A first point of contact for community partners and service providers coming on site.
• Carries out shelter protocols and emergency procedures in the event of an incident.
• Ensures that Pass Downs are reviewed daily to support staff in addressing participant concerns.
• Post relevant updates to homebase and the pass down log.
• Uses trauma-informed care principles when interacting with staff and participants.
• Goes over participant grievance forms and follows up with the Shelter Manager as needed.
• Meets with case managers weekly to review care plans and participant progress. Help case managers implement and build care plans by identifying action steps and resources.
• Establishes and implements training for staff in both individual and group settings.
• Assists in the onboarding process of staff including sending out required training, tracking completed onboarding steps, and following up with staff to complete any missing tasks related to onboarding.
• Ensures staff have all the tools to help them meet job expectations and requirements.
• Trains, coaches, and develop staff. Address concerns with staff and provide support as needed.
• Attends and engages with regular monthly Safety Team meetings and reports to the Safety Training & Compliance Manager.

• Collaborates with Salem Housing Authority, ARCHES, and other service providers to help strengthen partnerships between providers and case managers.
• Supports the Navigation team in identifying referral needs including, but not limited to, HSN, FCO, Outreach, YHDP Outreach, drug and alcohol treatment, domestic violence services, and housing services.
• Supports Case Managers with their ability to assist participants in obtaining a birth certificate, , free phone, transportation vouchers, Oregon Health Plan, and other resources, as needed.
• Answers questions from participants and clarifies site expectations and standards.
• Conducts intakes for incoming participants.
• Assigns new participants to Case Managers.
• Oversees the outtake process is successfully completed upon participant departure. Completes weekly staffing with Navigation team and help identify any case management support needed.
• Carries out medication delivery and pick up for participants as needed, ensuring…