Homeless Services Program Manager

Northwest Human Services is a non‑profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970.

Location:

Salem, Oregon
Employment Status:
Full‑time | Exempt

Reports to:

Transitional Program Director

Lead with purpose. Build trust. Strengthen access. Create change.

At Northwest Human Services, we believe everyone deserves access to care, support, and the opportunity to thrive. As the Homeless Services Program Manager, you will lead our Homeless Outreach and Advocacy Project (HOAP) and help ensure individuals experiencing homelessness can access healthcare, behavioral health, emergency assistance, supportive services, and community resources.

This is an opportunity to lead a mission‑driven team while making a meaningful impact in our community.

The Homeless Outreach and Advocacy Project (HOAP) has been providing services since 1986 and is a place of safety and support for adults experiencing homelessness.

HOAP’s Day Center provides hand‑up by connecting individuals experiencing homelessness with the resources, support, and skills they need to move toward more stable and healthier lifestyles.

As the Homeless Services Program Manager, you will help lead a program that meets people where they are, builds connections, and creates pathways to healthcare, supportive services, and greater stability.

Use cultural humility, harm reduction practices, trauma‑informed care, and an equity lens to help remove barriers to services and promote equitable access and outcomes.

Recruit, hire, coach, supervise, and develop staff, interns, and community volunteers while creating meaningful training and competency‑development opportunities.

Support staff and consumers during medical emergencies, crises, and safety concerns. Help teams learn from incidents, strengthen protocols, and build confidence responding to challenging situations.

Develop HOAP services in alignment with the agency's strategic plan, mission, and leadership and Board recommendations.

Represent HOAP throughout the community and collaborate with healthcare teams, community organizations, Continuum of Care partners, Emergency Housing Network, law enforcement, and other stakeholders.

Oversee grant and contract expectations, data quality, reporting, audits, inspections, documentation, chart hygiene, and program policies and procedures.

• Compassionate & Equity‑Mindled – Understands the complexities of homelessness and approaches people with dignity, cultural humility, and respect.
• Trauma‑Informed & Recovery‑Oriented – Brings knowledge of trauma‑informed care, harm reduction, and Housing First approaches.
• A People Developer – Enjoys coaching, mentoring, training, and creating a strong, accountable team culture.
• Strategic & Resourceful – Can navigate complex situations, make sound decisions, solve problems, and turn ideas into action.
• Collaborative – Builds effective relationships across healthcare, behavioral health, social services, housing, and community systems.
• Accountable – Can balance compassion with program standards, safety, documentation, compliance, and grant requirements.

• Bachelor's degree in Counseling, Social Work, or Public Health
• Experience in program management, planning, and oversight, including clinically oriented work
• Experience with workforce management and training
• Understanding of systems of care and community resources
• Experience developing collaborative relationships with…