Accounts Receivable Specialist

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance

We are an independently owned SERVPRO franchise based in Salem, MA, handling water damage mitigation, fire and smoke restoration, mold remediation, and commercial loss projects for insurance carriers and their policyholders across Massachusetts and New Hampshire. We are a preferred vendor for major national insurance programs, which means structured billing cycles, real receivables complexity, and consistent, year‑round volume.

• Pay: $25.00 – $28.00 / hour, based on experience — paid weekly
• Schedule:
  
  Monday–Friday, 8:00 AM–5:00 PM (no nights, no weekends)
• Health, Dental & Vision — full benefit package
• 401(k) with employer match
• Paid Time Off
• Year‑round stable employment
• Salem, MA — On‑site

This is a full‑time, on‑site position in Salem, MA with a consistent Monday‑to‑Friday schedule from 8:00 AM to 5:00 PM. You will own the AR function for our Massachusetts operations. That means:

• Generating and submitting invoices to insurance carriers, TPAs, commercial property managers, and individual customers
• Managing and working the AR aging report proactively, not waiting for accounts to go 90 days before acting
• Tracking insurance carrier payments, including partial payments, payment holdbacks, and supplement approvals
• Contacting adjusters, carrier representatives, and policyholders to resolve disputes and collect on outstanding balances
• Posting payments, credits, and adjustments accurately in the accounting system
• Preparing aging summaries and AR reports for management review
• Coordinating with Project Managers to ensure job documentation supports every invoice
• Maintaining clean, audit‑ready AR records and customer account files
• Supporting month‑end close activities tied to receivables
• Identifying and driving process improvements that reduce DSO and improve cash flow

• At least 2 years of dedicated accounts receivable experience — invoicing, aging management, and collections
• Hands‑on experience managing an AR aging report and following up on past‑due accounts
• Proficiency in accounting software — Quick Books, Sage, Net Suite, or similar
• Solid Excel skills: VLOOKUPs, pivot tables, and reconciliation work
• The ability to communicate professionally and assertively with customers and carriers when money is on the line
• High attention to detail — invoice accuracy and payment posting errors cost real money
• Clean background check required for all positions

• Experience billing insurance companies, TPAs, or other multi‑payer environments (property insurance, healthcare, or similar)
• Prior work in restoration, construction, or field‑service industries
• Familiarity with Xactimate, Dash, Encircle, or PSA restoration platforms
• Experience with month‑end close and formal AR reconciliation reporting
• Associate’s or bachelor’s degree in Accounting, Finance, or Business — or equivalent hands‑on experience