Project Coordinator

Job Details:

Job Location:

1331 SOUTHSIDE DRIVE - SALEM, VA, Position Type:
Full Time, Salary Range: $18.00 - $21.00

Hourly, Project Coordinator

Do you love helping people through difficult situations? Do you thrive in a fast-paced environment where organization, communication, and teamwork make a real difference?

If so, we want you to join the SERVPRO Team as a Project Coordinator!

At SERVPRO, we help make fire and water damage “Like it never even happened.” When a disaster affects someone's home or business, our teams work together to help restore not only the property, but also a sense of normalcy for our customers.

• Competitive pay
• 401(k) matching
• Health insurance
• Paid time off (PTO)
• 9 paid holidays
• Paid training and professional certifications
• A team-oriented work environment
• Opportunities to grow and develop within the company

The Project Coordinator supports multiple Estimators and Project Managers and helps ensure projects are coordinated efficiently from the office. You'll help maintain communication between the office, field teams, customers, insurance representatives, and vendors while keeping projects organized and on schedule.

• Support and coordinate the work of multiple Project Managers, Estimators, and production teams.
• Identify and help remove barriers that could prevent successful project completion.
• Monitor project and job file status from beginning to closeout.
• Maintain accurate and organized project files and documentation.
• Review and validate initial field documentation.
• Prepare preliminary and emergency service estimates.
• Review estimates for accuracy and consistency with field documentation and client/insurance guidelines.
• Prepare and track contracts, invoices, submittals, estimates, change orders, and supplements.
• Complete job file audits and assist with final job closeout.
• Perform job file backups and maintain work-in-progress (WIP) documentation.
• Provide timely project status updates to Project Managers and Estimators.

• Serve as a primary point of contact for customers, vendors, Project Managers, Estimators, and other project partners.
• Maintain clear and timely internal and external communication throughout the project.
• Assist with customer questions and escalations and help ensure concerns are addressed promptly.
• Assist with answering phones and sending First Notices of Loss (FNOL) as needed.
• Assist with insurance adjuster communication when needed.
• Facilitate customer warranty documentation and Certificates of Satisfaction (COS).

• Collect and review daily production site reports and Drybook documentation.
• Work with Crew Chiefs/Lead Technicians to identify and make necessary updates.
• Coordinate deliveries of dumpsters, portable restrooms, and other project-related needs.
• Develop customer material allowances and selection sheets.
• Assist with ensuring projects meet applicable insurance and compliance requirements.
• Help ensure accurate and timely billing information is provided to Accounts Receivable.
• Assist with collections when needed.

The ideal candidate is someone who is organized, dependable, detail-oriented, and able to communicate effectively with a variety of people. You should be comfortable working in a fast-paced environment, managing multiple projects, and keeping track of important details and deadlines.

• High school diploma or GED required.
• Associate's or Bachelor's degree preferred.
• Previous business or administrative experience preferred.
• Strong customer service skills.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities and…