Call Center Representative

Feb 14, 2026

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C., is hiring a Call Center Representative in Salem, Virginia. The Call Center Representative is responsible for delivering high quality customer service by interacting with contacts by phone, email and live chat. The Representative provides information and generates interest in CMCo products and services; accesses customer needs and conducts follow up interviews as needed to deliver outstanding service.

Seeking candidates with a minimum three years experience in a professional customer service or call center environment;
High school diploma or equivalent required;
Sales experience a plus.

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Must be able to prioritize tasks and to delegate them when appropriate.
• Must be able to work in a fast-paced environment.
• Proficient with Microsoft Office Suite or related software with the ability to learn web-based products such as Salesforce.
• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Physical requirements must be met for the Call Center Representative including regularly being required to sit and talk or hear. The employee is frequently required to stand, walk; use hands to finger, handle, or feel and reach with hands and arms. Employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

This job description is not intended to be all-inclusive. Additional duties may be assigned.

• Health, dental and vision insurance.
• Paid time off.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In-house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Discounts: cellular phone service, computers, tooling, cars and trucks.

Carter Machinery Co., Inc. is an EEO/AA Employer. All qualified individuals - including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law - are encouraged to apply.

Carter Machinery is a drug‑free workplace.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.