Specialist; Limited

Agency and Location

Department of Transportation – Oregon Department of Transportation, Driver and Motor Vehicles Division (DMV), Field Services Group, Northwest Region, Salem.

Real  (Limited Duration) – Salary Range: $3,952 – $5,458 per month.

Assist the public with obtaining Real  identification cards, answering Real  questions, and providing customer service for Oregon residents seeking documents that comply with the Real . This limited‑duration appointment is expected to end on or before June
30,2027, with the possibility of becoming permanent.

• Help the public with obtaining Real , instruction permits, or identification cards.
• Serve as a primary representative in the office for Real .
• Accurately produce photo licenses, instruction permits, and identification cards.
• Administer, correct, and explain driver license knowledge tests.
• Conduct vision tests.
• Explain state and federal requirements for different driver and identification transactions.
• Provide exceptional customer service while following privacy laws.
• Communicate clearly with customers from diverse backgrounds to accurately answer complex questions.
• Collaborate with office leaders and managers to ensure efficient operations related to issuing Real .
• Examine documents for eligibility prior to issuing credentials.
• Prepare daily reports and balance transactions at the end of each day.
• Travel to other offices in the region to perform relief work.

Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave, and a comprehensive and equitable base salary offer within the listed range. The salary range listed is the non‑PERS monthly salary range; if you are a participating PERS member or become eligible, the salary increases by 6.95%.

• Two years of public‑contact/customer‑service experience involving the public in person or by phone, providing information about services/programs or explaining and/or applying rules, regulations, and procedures.
• Experience or training using computers to retrieve and input data.
• Three months experience collecting money and making change.
• Completion of an associate’s degree substitutes for one year of the public‑contact experience.

• Experience working in a fast‑paced environment and dealing with stressful situations.
• Demonstrated computer literacy and reading comprehension skills.
• Experience providing excellent customer service.
• Experience handling multiple assignments with frequent interruptions.
• Experience effectively interpreting complex rules and policies to customers or clients.

Applicants are not required to provide visa sponsorship. If hired, applicants must complete federal I‑9 employment verification. The state does not require E‑Verify participation, and does not proceed if E‑Verify is required. The State of Oregon does not collect age, date of birth, or uptime information during the application process. Driving and background checks may be conducted as part of the pre‑employment process.

Employees are represented by the Service Employees International Union (SEIU).

ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation, or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process.

For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1‑877‑336‑6368 (1‑877‑EEO‑ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503‑986‑3700. Oregon Relay Service can be reached by calling 711.