Customer Experience Specialist

As a Customer Experience Specialist at Honeywell, you will be a member of the Customer Service team, ensuring performance standards are met to achieve business objectives and high customer satisfaction.

You will report directly to a Sr Customer Experience Supervisor and will work out of our Salem, OR location on a hybrid schedule.

In this role, you will impact overall customer satisfaction by managing order processing, purchasing activities, and ensuring timely, accurate order fulfillment. You will play a key role in maintaining customer accounts and collaborating with cross‑functional teams to deliver quality service and resolve issues efficiently.

• Ensure successful fulfillment of all requests regarding order processing and purchasing activities within the Customer Experience department
• Maintain timely accounting and lifecycle of all orders, contracts, and projects in Honeywell systems
• Manage opportunities and prompt issuance of invoices
• Create credit requests and documents as needed
• Update customer accounts by submitting requests in SAP for customer creation, extension, or amendment
• Ensure correct input in ERP systems
• Track orders placed at suppliers and their timely delivery to warehouse or final customer for direct deliveries
• Provide quality service to customers and collaborate with the purchasing team
• Resolve issues related to wrong delivery, delays, and rejected product returns

• 0-2 years of relevant customer service experience
• Strong knowledge of Microsoft Office and experience in a customer-facing role
• Knowledge of ERP systems, preferably SAP, and ability to manage customer accounts and order lifecycle
• Ability to track orders and resolve delivery or product return issues effectively

• Bachelor’s degree
• High level of customer orientation with a dedicated "can do" attitude
• Excellent interpersonal, organizational, and time-management skills
• Ability to drive improvements leading to greater customer experience, higher quality, and lower costs
• Strong teamwork skills with the ability to take ownership and follow-through
• Ability to establish relationships and networks in a virtual team environment

Honeywell employees are eligible for a comprehensive benefits package that includes employer-subsidized medical, dental, vision, and life insurance; short-term and long-term disability; 401(k) match; flexible spending accounts; health savings accounts; employee assistance program; educational assistance; parental leave; paid time off; and 12 paid holidays.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectionate or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.