Oregon Health Insurance Marketplace Customer Service Representative; Public Service Representat

Oregon Health Insurance Marketplace Customer Service Representative (Public Service Representative
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Position posted on 06/25/2026 with an Final date to receive applications of 07/03/2026. Salary range: $4,312 - $5,988 per month. The role is a hybrid/remote employee position with the Oregon Health Authority.

The primary purpose of this position is to provide public and consumer education on the Oregon Health Insurance Marketplace, Affordable Care Act provisions, and related health insurance topics. The representative will respond to inquiries ranging from general information and referral to detailed problem‑solving and issue resolution for consumers, community partners, insurance agents, state agencies, and the Consumer Assistance Center.

• Respond to inquiries via phone, written, or in‑person channels, providing accurate information about Marketplace services, rules, and programs.
• Interpret and apply policies, procedures, and statutes to resolve customer issues and determine appropriate outcomes.
• Escalate complex or high‑stress interactions to appropriate teams while maintaining professionalism and neutrality.
• Research and synthesize information across multiple systems and reference materials to resolve inquiries accurately.
• Collaborate with internal teams, external partners, insurers, and other government agencies to resolve complex inquiries and escalations.

• Minimum three years of experience performing public contact and/or customer service duties comparable to a Public Service Representative.
• At least two of those years must include direct public contact (in person or by phone) providing information about services and programs, explaining rules and procedures, or assisting with compliance.
• Employment is contingent upon a criminal record check and, if applicable, a driving records check that meets OHA criteria at the time of hire and throughout employment.

• High‑volume customer service experience handling consistent inquiries across phone, written, or in‑person channels.
• Extensive knowledge of health insurance systems, regulatory programs, or complex policy‑driven environments.
• Ability to interpret and apply policies, procedures, or statutes to resolve customer issues.
• Skill in de‑escalation and resolution of complex or high‑stress interactions while maintaining professionalism, neutrality, and accuracy.
• Strong communication skills for conveying complex information clearly to diverse audiences.
• Judgment, consistency, and fairness when applying rules and making determinations affecting customer outcomes.
• Research and synthesis abilities across multiple systems and reference materials.
• Collaboration skills demonstrated through coordination with internal teams, external partners, insurers, and other government agencies.

• Low‑cost medical, vision, and dental coverage for employee and family.
• Optional life insurance, disability coverage, deferred compensation, and FSA options for health and childcare.
• Generous paid time off: 11 holidays, 3 personal days, monthly sick leave, and vacation accrual starting at 8 hours per month.
• Potential eligibility for Public Service Loan Forgiveness Program.
• Retirement security through PERS/OPSRP.
• Training and development opportunities.

Hybrid/Remote. Position requires completion of I‑9 documentation within three days of hire and authorization to work in the United States through E‑Verify.

The Oregon Health Authority is an affirmative action and equal opportunity employer, committed to fair employment practices and pay equity for all employees. It does not discriminate based on protected class‑including race, sex, veteran status, disability, age, color, religion, national origin, marital status, or sexual orientation—and it does not screen applicants based on current or past compensation.