Licensing Specialist - Bilingual English​/Spanish Encouraged

Construction Contractors Board (CCB) is hiring a Full‑Time, Permanent Licensing Specialist—Bilingual English/Spanish Encouraged. The position is classified as a Public Service Representative 4.

• Act as a Customer‑Facing Representative at the CCB call center and walk‑in front counter, answering questions related to license requirements and ensuring voluntary compliance.
• Manage inbound and outbound calls, following call‑center protocols, identifying customer needs, clarifying information, researching issues, and providing effective solutions.
• Provide comprehensive and accurate assistance related to licensing requirements while avoiding providing legal advice.
• Support workflow for the Licensing section, ensuring an efficient process for on‑site and remote staff to meet agency and customer needs.

• Three years of experience performing public contact and/or customer service duties comparable to a Public Service Representative 4.
• At least two years of that experience must include dealing with the public in‑person or by phone, providing information about services and programs, explaining rules, and assisting with compliance.
• Preference given to candidates with experience in a specialized area relevant to the position.

• Knowledge of work organization and simplification principles.
• Basic research skills to collect, analyze, and interpret information.
• Ability to explain laws, rules, or policies to the public in person, on the telephone, or in writing.
• Proficiency in using policy and procedure manuals, statutes, handbooks, or other reference materials for research.
• Strong communication skills with diverse audiences, problem‑solving, and independent judgment.
• Team‑player mindset, with willingness to collaborate, share information, and contribute to team success.

The position is essential to CCB’s business and requires presence at the central workplace. It supports both walk‑in and call‑in customers and will be logged into the Automated Call Distribution (ACD) System during work hours. The employee must be able to multitask, meet workload pressures, and occasionally address difficult consumers and licensees while operating multiple computer systems and applying frequently changing statutes and policies.

Work is performed in an office environment with moderate noise levels. Standard hours are 8:00 a.m. to 5:00 p.m., Monday through Friday, with alternative schedules subject to approval by management.

• Competitive salary range: $4,308 – $5,984 (annual).
• 11 paid holidays per year and other state benefits.
• Advancement and learning opportunities within the State of Oregon.
• Work/life balance and a supportive, public‑service oriented environment.

CCB is committed to attracting, retaining, developing, and promoting the most qualified candidates, irrespective of race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, or veteran status. The position does not provide visa sponsorship.