Service Advisor

Overview

Premier Truck Group is dedicated to ONE Network Executing, focusing on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and provide a top-tier employee experience, regardless of where you work.

When you join our team, you’re rewarded with opportunities for career growth and advancement, tailored to individual performance, experience, and interests, along with a comprehensive benefits package.

• Employee Discounts
• Medical, Dental, and Vision Insurance
• Life Insurance
• Employee Assistance Programs
• Paid Holidays and Paid Time Off
• 401k Plan with Employer Match
• Training
• Work-Life Balance

• Greet customers and determine appropriate action for all incoming service department telephone calls regarding pending repairs, scheduling, cost, and completion dates.
• Assist in the preparation of quotes on repair jobs and write service orders, obtaining customer approval.
• Open and close Repair Orders during periods of customer/service overflow.
• Assist the Shop Supervisor in assigning service technicians to specific jobs, monitoring progress, and keeping customers updated.
• Assist service technicians in identifying opportunities to up‑sell.
• Report all customer complaints to the Service Manager and/or the Assistant Service Manager.
• Inspect each departing job for quality and cleanliness.
• Finalize paperwork upon completion of work and at the end of shift.
• Check all cash schedules daily.
• Assist the Shop Supervisor daily and serve as relief during vacations.
• Promote good housekeeping and safe work practices.
• Perform all other duties as assigned.

• Education: A high school diploma or GED is required.
• Experience: Minimum of 2 years’ experience in Customer Service Relations, vehicle environment, and employee supervision is preferred, but not mandatory.
• Licenses or Certificates: A valid driver’s license is required.

Premier Truck Group is an equal opportunity employer.