Issue Resolution Analyst; State

Initial Posting Date: 08/17/2026

Final date to receive applications: 09/08/2026

Agency:
Department of Transportation

Salary Range: $4,519 - $6,904

Position Type:
Employee

Position Title:

Issue Resolution Analyst (State Employees Only)

The role:

Are you looking for a new exciting role? In this analyst role you will work with OReGO and other road-usage fee program rules, enrollment options and processes for Oregon residents. This collaborative role involves resolving customer issues and directing complaints or disputes to the appropriate resources. It also requires accurate data entry and maintenance of shared DMV records. If you enjoy analyzing program data, serving as a data steward, assisting business certification and compliance to ensure account managers meet all program requirements, statutes and rules, apply today!

You must be a current State of Oregon employee at time of application in a permanent, seasonal, limited duration or temporary position to be eligible for this position. This position offers hybrid work! Frequency to be determined by successful candidate and hiring manager. We provide a safe and reliable multimodal transportation system that connects people and helps Oregon's communities and economy thrive.

We encourage people from all backgrounds and abilities to apply for our positions. Before applying, visit our applicant information website to learn more about our process. If you are a current State of Oregon employee, you must apply through your employee Workday profile.

• Provide and explain OReGO program rules, processes and options to incoming, current and exiting participants and service providers.
• Serve as the first point of contact for participants, potential participants, dealerships, DMV staff, AM staff and others with program or system questions.
• Coordinate with account manager customer service teams to research, address and resolve inquiries, issues and complaints.
• Handle escalated customer service issues and resolve when further elevation is needed for resolution.
• Monitor OReGO and DMV systems for new accounts needing ownership and vehicle eligibility verification.
• Document customer questions and complaints and assist with enrollment and account setup for the ODOT program option.
• Recommend and process refunds when appropriate, following established program procedures.
• Review reports, data and customer feedback to recommend service improvements, procedure updates and system refinements.
• Assist program data management, including reconciling data across systems and participating in data governance activities.

The role is primarily office-based with extended periods of stationary work, repetitive tasks and a standard Monday–Friday, 40-hour schedule with some incidental travel for meetings or training, which may include overnight or out-of-state trips. Evening and weekend work may be needed at times to meet business needs. Work often involves multitasking, short timelines, strict deadlines and conflicting priorities, requiring effective self-guided time management.

To request a copy of the position description, which includes all duties and working conditions, please email ODOTRecruitmentgon.gov.

• Work/life balance
• 11 paid holidays a year
• Flexible work schedules
• Paid leave and so much more
• Comprehensive and equitable base salary offer within the listed range
• Through an equal pay assessment, we will determine the salary offer using the information you provide in your submitted application materials
• Public Service Loan Forgiveness opportunity

Learn more about working at the Oregon Department of Transportation and the benefits we offer.

Any combination of experience or education equivalent to three years technical-level experience that typically supports the knowledge and skill requirements listed for the classification; OR A bachelor's degree in business or public administration, behavioral or social sciences, or a degree related to the agency program that demonstrates the capacity for the knowledge and skills.

• Experience explaining complex program information to diverse audiences so they can make…