Commercial Office Manager, AVP​/VP

Description

Office managers are role models who exemplify our organization's core values. They lead and develop their team to achieve performance goals while providing outstanding, personalized service to our customers. Office Managers follow our bank philosophy of positive energy, positive outcomes.

Below is a list of essential functions of this position. Additional responsibilities may be assigned in the position.

• Oversee all daily operations and branch activities, ensuring efficient workflow, exceptional customer service, compliance with policies, and achievement of branch goals through effective coaching, supervision, and employee development.
• Develop new business relationships and expand the commercial loan and deposit portfolio through proactive outreach, networking, and strategic partnerships with local businesses, municipalities and professionals.
• Manage a retail and commercial lending portfolio; analyze financial statements, assess risk, monitor loan performance, and ensure documentation and covenant compliance.
• Serve as the lead relationship manager for commercial clients; build long-term partnerships and represent the bank at community and business events to strengthen brand presence.
• Work closely with internal partners and product specialists to deliver comprehensive solutions that meet the financial needs of commercial clients.

Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives by demonstrating:

• Respect - Treat colleagues, clients and community members with dignity and fairness. Maintain courteous interactions even during challenging situations.
• Client Focus - Prioritize customer needs and delivering exceptional service. Ensure clients receive timely and personalized support.
• Inclusion - Fostering a diverse and inclusive work environment where all clients and employees feel valued and heard.

Demonstrates strong business ethics and honest behaviors and the ability to positively influence and work with others to achieve excellent results by demonstrating:

• Leadership - Guide, motivate, and develop team members while driving the branch's strategic goals. Lead by example, set clear goals, empower staff and maintain the vision that aligns with the bank's mission.
• Integrity - Uphold ethical standards and honesty in all actions and decisions.
• Collaboration - Work closely and effectively with different departments and branches to achieve collective goals, share insights, and solve problems.
• Volunteerism - Engage in community outreach and corporate social initiatives

Reflects skill, good judgement, positive conduct, and personal responsibility for assigned areas. Seeks to implement and leverage services and technologies that create efficiencies by demonstrating:

• Accountability - Hold yourself and others accountable for meeting performance targets, complying with regulations, and upholding company policies.
• Innovation - Stay updated with industry trends, adopt new technologies and processes, foster a culture of creativity. Find ways to improve efficiency and enhance customer experience.
• Professionalism - Maintain high standards of conduct, appearance, and communication. Handle all customer interactions, employee relations and business challenges with poise and competence.

Supervisor drives strategic success from encouraging transparency, maintaining a focus on shared organizational goals, and making time for professional development. Supervisors are expected to hold regular one‑on‑ones with direct reports to provide them with an invaluable chance to align goals, offer guidance, and foster growth within their teams.

• Commercial Office Manager Officer - Proactively prospects and grows Business Banking relationships through outreach and call preparation by gathering all appropriate information needed. Maintains a strong pipeline of prospects through proactive business calling. Ask questions to understand the needs/goals of the…