Director of Volunteer Services

The Director of Volunteer Services will support the mission of Feeding Southwest Virginia and is responsible to recruit and manage volunteers to fill task driven positions that are determined to be essential to the successful operation of the enterprise on a continuing day-in day-out basis. Maintain open communications with staff members for awareness of additional volunteer opportunities and needs. Will direct and manage the Quality Assurance department which includes being responsible for sorting, cleaning, and repackaging of donated salvage product to prepare it for distribution.

Work in collaboration with the Development & Volunteer Services Manager at the Abingdon facility.

To be successful in this role, an individual must be able to perform in a satisfactory manner the functions or responsibilities listed below.

1. As the Director of Volunteer Services, he/she will demonstrate a professional demeanor in interactions with all FSWVA staff, agencies, volunteers, donors, government officials and the general public in ensuring a compliant safe facility and environment.

· Keep informed and consistently practice the policies and procedures of Feeding Southwest Virginia, Feeding America national office, and other regulations pertaining to food handling, storage, sanitation and disposal.

· Supportive knowledge of Feeding Southwest Virginia and all programs.

· Complete Serv Safe Food Handler training within three months of employment and keep current.

2. The Director of Volunteer Services reports to the Chief Development Officer, is an integral member of the management team and is responsible in the overall direction for the Volunteer Program.

• Serve as a member of the management team and as such is responsible for providing leadership in decision-making and vision building for the Food Bank.

• Advise and assist management with enhancing a recurrent and reactive corp of volunteers.

• Coordinate and support special events and attend as needed which may include after hour or weekend events. Receive and/or initiate new special event opportunities, assemble the optimum Food Bank team to plan and manage each specific special event, and provide appropriate volunteer support for each special event.

• Develop a volunteer recognition program with a strategy for retaining volunteers.

• Complete a “needs assessment” to determine the extent to which volunteers are to be involved in the enterprise.

• Enhance the volunteer recruiting program by exploring new concepts and implementing them as appropriate.

• Manage and coordinate locality volunteer programs including but not limited to The City of Roanoke and Roanoke County Department of Social Services and Goodwill Industries Workforce Development Center.

3. The Director of Volunteer Services will manage the Quality Assurance department and the work performed by the Quality Assurance Coordinator.

• Keep informed and ensure consistent practice of the policies and procedures of Feeding Southwest Virginia, Feeding America National Office, AIB, USDA, FDA and government regulations pertaining to food handling, sanitation and disposal.

• Ensure the food is properly and safely handled at all times following effective and established standard operating processes in processing donated salvage product.

4. In working as a contact for the organization, demonstrates a professional demeanor in all interactions with member partners, visitors, volunteers, donors and the general public.

• Prepare and maintain volunteer information forms.

• Prepare a volunteer training program for each skill required.

• Share techniques, concepts and processes with the Abingdon Development and Volunteer Services Manager.

• Train volunteers and engage them appropriately.

• Track…