Supervisor,Retail ; E-Comm & Goods Job Salem area,Virginia USA,Retail

Position: Supervisor, Retail Support (E-Comm & New Goods)

Mission Contribution

The Supervisor, Retail Support (E-Comm & New Goods), upholds Goodwill's mission by ensuring the efficient, compliant, and profitable operation of both New Goods and E-Commerce activities. This role integrates receiving, processing, merchandising, inventory management, and in-store/online sales operations to maximize revenue, protect company assets, enhance customer experience, and uphold Goodwill's brand and marketplace standards.

Summary

Reporting to the Manager(s) of New Goods and E-Commerce, the Supervisor of Retail Support, is responsible for leading day-to-day merchandising, production, and online sales operations. This position provides hands-on oversight of inventory flow from intake through in-store and online sale, ensures operational efficiency and safety, supports employee training and accountability, and delivers excellent customer and vendor service across physical and digital channels.

Essential

Functions

Receive, inspect, and verify purchased and donated merchandise shipments, including confirming Bill of Lading (BOL) accuracy, performing damage checks, and operating material-handling equipment (e.g., pallet jacks, forklifts) as required.

Accurately enter, update, andmaintainmerchandise, inventory, and pricing records in the Point of Sale (POS) system and applicable online marketplace platforms.

Organize andmaintainaccuratepaper and electronic records for sales orders, invoices, BOLs, inventory audits, and courier documentation in accordance with company procedures.

Supervise and support all aspects of merchandising and E-Commerce production operations, including receiving, sorting, listing, pricing, fulfillment, and rotation of inventory.

Ensure daily productivity, quality, and sales goals are met across merchandising and E-Commerce functions;identifydeficiencies and report trends or issues to management.

Oversee quality control for merchandise listed or sold through online marketplaces, conducting regular audits to ensure compliance with marketplace standards and protection of the Goodwill brand.

Evaluate, appraise, approve, and price questionable items within established guidelines to maximize sales while safeguarding marketplace standing and organizational reputation;escalating specialty items to management as needed.

Monitor retail and online sales metrics, inventory levels, and marketplace activity toidentifyopportunities for growth, replenishment, or operational improvement.

Ensure unsellable or prohibited merchandise is identified, removed, and disposed of properly in compliance with company and marketplace requirements.

Maintain a clean, safe, secure, and organized environment across sales floors, production areas, warehouses, and E-Commerce work spaces, following established standards and cleaning schedules.

Perform regular safety and equipment inspections; promptly report hazards, maintenance concerns, injuries, or losses according to policy.

Ensure compliance with security, cash handling (as applicable), inventory control, theft prevention, andlossmitigation procedures.

Provide excellent customer, donor, vendor, and internal service by responding promptly and professionally to inquiries, concerns, and feedback across in-person and online channels.

Lead, assign, and delegate work to team members while performing hands‑on operational duties as needed.

Support employee training, onboarding, and cross-training for merchandising and E-Commerce tasks; reinforce standard operating procedures and best practices.

Monitor employee performance and compliance with safety, productivity, quality, and customer service standards; provide coaching and performance feedback and escalte issues to management as appropriate.

Open and close merchandising and/or E-Commerce operations as assigned and serve as a responsible key holder when designated.

Coordinate with Logistics, Store Management, and E-Commerce leadership regarding inventory movement, transportation needs, promotions, and operational priorities.

Assist with promotional efforts, visual merchandising, displays, signage, and communication of sales initiatives as directed.

Demonstrate behaviors aligned with Goodwill's core values:
Ser…

Supervisor, Retail ; E-Comm & Goods