Customer Service Associate II

Customer Service Associate II - Dollar Tree

Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and create an inviting shopping experience for our customers.

• Assist with the daily operations of the assigned store, including merchandising and supporting customers.
• Fully cross‑trained to support the cash register and able to switch to front‑end duties as needed.
• Receive merchandise, unload trucks, and process freight safely in accordance with productivity standards.
• Merchandise and stock store as needed.
• Maintain cleanliness throughout the store: clean and restock bathrooms, sweep and mop floors, take out the trash, and ensure all areas are neat and presentable.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Manage sales transactions while working the assigned cash register.
• Maintain security of cash and protect company assets.
• Perform other duties as assigned.

• High school diploma or equivalent (preferred).
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment (highly preferred).
• Ability to follow instructions and interpret operational documents (required).
• Must be able to lift between 30 and 50 lbs. from the floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.
• Excellent customer service and relationship‑management skills.
• Strong organizational and communication skills.
• Strong problem‑solving and decision‑making skills.
• High level of integrity.
• Proficiency in basic math for cash accounting.

We offer a wide variety of rewards to support your health, wealth, and mental well‑being. In addition to medical, pharmacy, dental, and vision insurance, we offer:

• Employee Assistance Program
• Retirement plans
• Educational Assistance

We are an equal‑opportunity employer committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, , IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT, VA, WV, WI, and WY, minorities are also eligible to be considered for employment in certain roles.

We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not a complete list of job duties and may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor. Please note, this job description is not a contract of employment and may be modified to meet evolving business needs.

Employment is at‑will; either party may terminate the relationship at any time, with or without cause or notice.