Senior Relationship Officer- Loan

Deliver on Customer Acquisition through business development

• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
• Work in the area assigned by the Branch Business Manager and generate leads
• Cold calling to the potential customer base to generate business
• Daily sales calls as per the plan submitted to BBM
• To find, nurture and develop excellent relationships with the referral partners / connectors
• Managing the customer journey through sales championship, process championship and product championship; to activate referral partners for new business
• To give doorstep service to customers – at their residence or office
• To learn the organization’s policies and source files as per the policy
• To act as the eyes & ears of the organization while working in the market for new opportunities, information and sharing them to the Branch Business Manager
• To support the customers in terms of end‑to‑end loan processing
• To act as the bridge between customers and the branch
• To be responsible for the soft bucket collections, early mortality and 12 MOB fresh sourcing
• To cross‑sell insurance effectively to the loan customers to safeguard their property, health & life
• To be the face of SULB Muthoot Fincorp for the area assigned for working

• Strong presentation skills
• Relationship building & stakeholder management
• Process knowledge/orientation
• Cross‑selling / upselling skills
• Business development
• Communication skills – proficiency in local language and English