Fire Alarm Service Technician

Johnson Controls, a global leader in building systems, is seeking a Service Technician to support electronic fire alarm and Life Safety systems.

• Receive service calls from the Service Resource Center, including a brief description of equipment or system malfunctions.
• Contact the customer representative and ascertain equipment or system problems.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, bulletins, modification notices, etc. to repair equipment.
• Service, troubleshoot, and install many different manufacturers’ Fire and Life Safety systems including Simplex or Grinnell.
• Read and interpret blueprints, diagrams, submittals, specifications, software, programs, schematics, and operational product manuals.
• Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure customer satisfaction.
• Complete service acknowledgements with proper coding through communication devices such as smartphones and laptop computers.
• Obtain customer signature upon completed service call assignment.
• Participate in a scheduled on-call rotation.
• Help to train or mentor others on the service team.
• Provide customers with the highest level of service to solve building inefficiencies and resolve service-related items.
• Act as a trusted advisor to customers, providing solutions and outcomes at the time of service.
• Perform other duties as assigned.
• Troubleshoot and repair installed systems, including panel repair/reprogram, device replacement or repair, resolving low-voltage circuit troubles, and system testing.
• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
• Program fire alarm, security, and access control system panels.
• Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.
• Perform on-call and after-hours work as required to meet customer needs.
• Provide recommendations and solutions to ensure facilities run efficiently, including upselling opportunities and quotes to support recommendations.

• Minimum 2 years documented experience in low-voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
• NICET Level II certification – strongly preferred.
• Experience reading and interpreting blueprints, submittals, and operational/product manuals.
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• High School Diploma or equivalent.
• Ability to follow verbal and written instructions.
• Physical capability to carry and move equipment and tools up to 70 pounds.
• Ability to work in unusual or difficult positions such as climbing ladders, scaffolding, high-lift equipment up to 40 feet, working within ducts, crawl spaces, and above ceilings.
• Flexible work hours, including weekends, to meet customer requirements.
• Overnight travel may be required.
• Strong customer service orientation.
• Maintain truck inventory to ensure timely response to customer needs.
• Adherence to safety guidelines and procedures at all times.
• Strong organizational skills, positive attitude, and quick learning ability.
• Valid driver’s license and driving record that meet company requirements.
• Retention of any licenses required by national, state, and local codes.

Hiring hourly range: $28.84-$36.00. This position includes a competitive benefits package.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

For more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.