Control Room Operator

Iteris is looking for aControl Room Operator (Traffic Management Center) to play a critical, behind-the-scenes role, in ensuring safe and efficient travel across the transportation network. Working in a fast-paced, technology-driven operations control center, you will monitor real-time traffic and roadway conditions, manage incident response, and coordinate dispatch communications to support public safety. This is a mission-driven role where your work directly impacts highway safety, traffic flow, and emergency response operations.

What you will be doing:

• Monitor traffic conditions and roadway activity using CCTV, ITS (Intelligent Transportation Systems), sensors, and data feeds
• Perform continuous surveillance and system monitoring of transportation networks and signals
• Detect, verify, and manage traffic incidents (e.g., crashes, stalled vehicles, congestion, roadwork)
• Initiate and coordinate incident response plans to minimize disruptions and maintain safety
• Dispatch Safety Service Patrols, field technicians, and emergency responders using radio and communications systems
• Operate a multi-system console environment, managing real-time data and network systems
• Update and manage Changeable Message Signs (CMS) and traveler information platforms (e.g., 511)
• Provide accurate, real-time customer and traveler information to the public and stakeholders
• Document incidents and operational activities using reporting and operations systems for tracking and analysis
• Communicate and coordinate with internal teams, partner agencies, and external responders
• Report system issues, equipment failures, and roadway hazards to appropriate personnel
• Support emergency operations (e.g., severe weather, evacuations) and special event traffic management
• Follow established policies, procedures, and safety protocols at all times

What you need to be successful in this role:

• High school diploma or GED
• Experience in operations, dispatch, monitoring, communications, or customer service roles preferred
• Strong proficiency with computer systems and Windows-based applications
• Ability to learn and operate ITS, traffic systems, and network-based technologies
• Excellent written and verbal communication skills
• Ability to remain calm and effective in high-pressure, real-time environments
• Strong attention to detail and ability to manage multiple priorities simultaneously
• Basic understanding of maps, roadways, and geographic navigation
• Reliable, punctual, and flexible with scheduling (including nights, weekends, and holidays)
• Willingness to serve as essential personnel during emergencies
• Experience with traffic operations, transportation systems, or roadway monitoring preferred
• Familiarity with CCTV surveillance, signals, and control systems a plus
• Background in incident management, dispatch, or emergency response a plus
• Experience working in a control center or console-based environment highly preferred

Iteris anticipates paying $19.00 for this role.

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What’s in it for you:

• 401(k) with immediate matching and no vesting period
• Generous Paid-Time-Off [PTO] benefits
• Comprehensive medical, dental, and vision coverage
• Life insurance
• Medical reimbursement plans
• Disability coverage
• Education assistance program

Iteris, Inc. is a provider of smart mobility infrastructure management solutions and part of the Almaviva Group businesses serving the transportation and logistics industry. Iteris’ cloud-enabled solutions help public transportation agencies, municipalities, commercial entities, and other transportation infrastructure providers monitor, visualize, and optimize mobility infrastructure to make mobility safe, efficient, and sustainable. As a pioneer in intelligent transportation systems technology, Iteris’ advanced detection sensors, mobility and traffic data, software-as-a-service offerings, and consulting services represent a comprehensive range of mobility infrastructure management solutions that serve customers in the United States and internationally.

For more information, visit Iteris’ website  .

The Almaviva Group designs, implements, and manages advanced technological solutions and systems and related logistics structures for…