Service Coordinator

About Us:

At Bergkamp, we are a team proudly dedicated to the bigger purpose of making lives better by making roads better. We are people devoted to our craft with an all‑in, respected team that has each other’s backs. We are relentless in our pursuit of excellence, innovation, and asking the bigger questions. We’re servant leaders, industry leaders, and good people that operate with Kansas values.

What do we do? We manufacture some of the coolest heavy equipment that is used to make and keep asphalt roads in better shape—and when our customers succeed, communities across the world thrive with better infrastructure. We think it’s some of the most exciting stuff happening in infrastructure today.

We believe that a team of people who are humble, hungry and smart will deliver superior performance over the sum total of talented individuals; therefore, we are committed to achieving our mission through teamwork while honoring our core values.

• A hungry team player(s) who shows active participation and engagement in department and company wide initiatives. Demonstrates a hunger for achieving results, learning, setting an example, and adding to the success of the team.
• A humble team player(s) willing to collaborate, acknowledge the team’s individual strengths, and put the needs of the organization before themselves. Will do what it takes to help everyone succeed.
• A smart
  team player(s) who has a common sense understanding about people. Demonstrates good judgement and intuition of group dynamics. Understands the impact of their words and actions and use that understanding for the benefit of the team.

As a Service Coordinator for our Customer Care operations, you will play a crucial role in ensuring the smooth operation of our parts distribution and service department. You will be responsible for coordinating and scheduling service appointments, managing customer inquiries, and ensuring timely resolution of service issues. Your ultimate goal will be to provide exceptional customer service and maintain high levels of customer satisfaction.

• At least four to five years of experience in Office Administration is required.
• Excellent written and verbal communication skills, with the ability to clearly communicate detailed information to customers, coworkers, and management.
• Excellent customer service skills with the ability to interact in a positive and professional manner to develop and maintain strong working relationships with customers, coworkers, and management.
• Ability to read and interpret documents such as invoices, procedure manuals, and job instructions.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as proportions and percentages.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to manage time effectively and prioritize tasks to meet deadlines.
• Strong attention to detail and organizational skills.
• Ability to operate a computer and computer software, including Microsoft Office products, cloud‑based ERP systems, and Adobe Acrobat.
• Ability to use department equipment such as a computer, copy machine, and telephone.
• Ability to maintain confidentiality.

• Experience in a service coordination or dispatch role
• Knowledge of manufacturing or industrial equipment
• Experience with ERP software

• Maintains service customer records in company ERP system.
• Follows up with responsible parties regarding the RMA process to ensure the completion of tasks.
• Responsible for quoting service orders, ensuring their accuracy, and setting up invoicing for accounting purposes.
• Ensures adequate, timely, and cost‑effective services and responds to any issues that occur during the delivery of services.
• Assists with coordinating service training(s).
• Assists with the scheduling of equipment startups.
• Assists with InPave and EMCADS Pro database maintenance.
• Answers phones, directs calls to appropriate individuals, and prepares messages.
• Prepares reports, correspondence,…