SOACC Operations Specialist

Key Responsibilities

• Initial response to emergencies and critical incidents reported to the 24‑hour command center.
• Provide operational support and coordinate between reporting parties, teammates, law enforcement, and vendors within the incident management policy and system framework to ensure seamless communications.
• Document and manage resources to facilitate timely response and resolution, provide administrative and logistical support, and monitor and manage alarm and video systems.

• Knowledge of security protocols and emergency response procedures.
• Experience in crisis management; calm and effective handling of crisis situations.
• Highly organized, able to handle several tasks concurrently and prioritize work appropriately.
• Strong teamwork abilities.
• Rapid analysis of complex alarm and incident information from systems used by SOACC; maintain proficiency as technology advances.
• Flexible shift schedules.
• Accurate issue identification, implementation of effective resolutions, and appropriate escalation to senior management.
• Flexible, energetic, and ownership-oriented.
• High degree of professionalism with a service‑mindful attitude.
• Strong attention to detail.
• Effective interpersonal, communication, and writing skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Typing speed – 45 wpm or better.
• Ability to execute approved business strategies with appropriate management support.
• Valid driver’s license.
• Ability to work different shifts with 2 rotating days off: 1st Shift: 6:30 AM – 3 PM; 2nd Shift: 2:30 PM – 11 PM; 3rd Shift: 10:30 PM – 7 AM.