TEMP - Part-time Customer Care Center CSR

At Sunflower Bank, N.A., we’re experiencing great growth. Since our founding in 1892, we've been committed to serving our communities and supporting the team members who make it all possible. As a full‑service financial institution, we offer a full range of relationship‑focused services to meet personal, business, and wealth‑management financial objectives. Creating Possibility is not just our mission, it’s what we do every day for clients and associates.

Learn more about Sunflower Bank at

TEMP – Part‑time Customer Care Center Customer Service Representative (20–25 hours per week, temporary until project completion)

• Excellent Customer Service skills
• Excellent phone etiquette
• Computer proficiency with ability to learn new programs

• Provide excellent customer service and build relationships with customers through bank products and services while maintaining the focus on the customer and his/her experience.
• Provide prompt quality service to all customers within acceptable time limits as defined in the Customer Care Service Level Agreement and within designated authority levels.
• Participate in ongoing training; attend training on new products, services and procedures.
• Use appropriate methods to increase the customers overall relationship with the company. Promote products and services as would benefit the company and the customer.
• Handle customer service duties.
• Make outbound customer service calls as necessary.
• Communicate effectively with company customers and/or company’s branch network either by phone or by email.
• Understand and comply with the company’s mission, organizational structure, employee handbook, bank security policies, procedures and standards of conduct.
• Obtain and maintain knowledge of company’s products and services.
• Perform all account maintenance activities requested by customers and management.
• Perform special projects as requested by Customer Care Management.

• High School diploma or equivalent.
• Strong customer service skills and prior customer service experience.
• Excellent organizational and time management skills to meet changing deadlines.
• Good decision‑making skills with the ability to effectively communicate through multiple channels.
• Bilingual preferred.
• Technical knowledge, proficiency and keyboarding skills.
• Work independently with minimal supervision and show initiative.
• Ability to work flexible hours.

The physical demands of this position require the ability to perform essential job functions with or without reasonable accommodation. Employees may spend extended periods sitting or standing, using hands to operate computers or other equipment, and reaching for work‑related tasks. Regular walking may be required, along with occasional bending, stooping, kneeling or climbing. The role may involve lifting or moving items weighing up to 10 pounds.

Vision requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.

• Rooted in Strength
• Propelled by Growth
• Individuals in a Great Whole
• Creating Possibility
• Community Focused

Pay is dependent on knowledge, skills, abilities, experience and location.

Sunflower Bank, N.A. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law.