Customer Fulfillment Coordinator

Overview

As an integral member of the team, you will play a pivotal role in supporting customers throughout their service journey. You will be the customer’s primary point of contact during the service process, providing clear updates, coordinating internal progress checks, and ensuring expectations are aligned from start to finish to contribute to the overall success and growth of the organization.

• Coordinate fulfillment timelines with Field Service, Service Centers, and Distribution Centers (AMDC and global DCs) to ensure readiness.
• Serve as the customer communication point throughout order and service fulfillment.
• Coordinate schedule timing, site readiness, and material delivery requirements.
• Communicate expected delivery dates, technician scheduling windows, service center progress, and proactive updates to customers.
• Collaborate with ATS & AMDC to monitor availability of non‑standard or replacement parts prior to dispatch or repair.
• Monitor order execution status and proactively notify customers of risks, delays, or required changes.
• Escalate internal blockers through the escalation channels for resolution.
• Update systems of record (OneCRM, One4AL, One Service, Service Now, and other systems) to reflect milestone progression.
• Confirm order completion, invoicing requirements and invoice‑ready confirmation for order handler.

• Associate’s degree in business administration or a related discipline.
• 3–5 years of experience in customer service, field coordination, or project support.
• Proven ability to manage multiple customer touchpoints and coordinate across internal teams (Field Service, Service Centers, ATS, and Distribution Centers).
• Familiarity with logistics, service scheduling, or supply chain dependencies.
• Skilled in proactive communication and issue escalation within high‑volume parts and service fulfillment environments.
• Understanding of field service, service center, and logistics scheduling dependencies.
• Ability to identify risks early and elevate them appropriately.
• Professional relationship management under time‑sensitive conditions.
• Strong communication and follow‑through skills.
• Ability to balance multiple priorities with professionalism.

• Greenwood, IN (Hybrid)
• Houston, TX (Hybrid)
• Warrington, PA (Hybrid)
• Richmond, VA (Hybrid)

• Health, dental and vision plans.
• Robust wellness program.
• Generous 401(k).
• Paid holidays.
• Paid time off.

The base salary for this role is typically $28.00 – $33.00 per hour.

Alfa Laval is an equal‑opportunity employer. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.