Customer Care Center CSR

Customer Service Representative

Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of full-time Customer Care Center CSR.

This position works 30 - 35 hours per week.

This job is for you if you have:

• Excellent customer service skills
• Excellent phone etiquette
• Computer proficiency with the ability to learn new programs

Description:

The Customer Care Center Customer Service Representative position deals directly with customers over the phone daily. This position provides customer financial services, promotes products and services, and establishes customer relationships over the phone.

Responsibilities:

• Provide excellent customer service and build relationships with customers through bank products and services while maintaining the focus on the customer and his/her experience.
• Provide prompt quality service to all customers within acceptable time limits as defined in the Customer Care Service Level Agreement and within designated authority levels.
• Participate in on-going training; attend training on new products, services and procedures.
• Use appropriate methods to increase the customers overall relationship with the company. Promote products and services as would benefit the company and the customer.
• Handle customer service duties.
• Make outbound customer service calls as necessary.
• Communicate effectively with company customers and/or company's branch network either by phone or by email.
• Understand and comply with the company's mission, organizational structure, employee handbook, bank security policies, procedures, and standards of conduct.
• Obtain and maintain knowledge of company's products and services.
• Perform all account maintenance activities requested by customers and management.
• Perform special projects as requested by Customer Care Management.

Education/Experience Preferred:

• High School diploma or equivalent.
• Must possess strong customer service skills and prior customer service experience preferred.
• Must possess excellent organizational and time management skills to meet changing deadlines.
• Must possess good decision-making skills with the ability to effectively communicate through multiple channels.
• Bilingual preferred
• Must possess technical knowledge, proficiency and keyboarding skills
• Must work with minimal supervision and show initiative.
• Must be able to work flexible hours.
• Pay is dependent on knowledge, skills, abilities, experience, and location.

Working Conditions:

The physical demands of this position require the ability to perform essential job functions with or without reasonable accommodation. Employees may spend extended periods sitting or standing, using hands to operate computers or other equipment, and reaching for work-related tasks. Regular walking may be required, along with occasional bending, stooping, kneeling, or climbing. The role may involve lifting or moving items weighing up to 10 pounds.

Vision requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.

Sunflower Bank Benefits:

• 401(k) Plan with 6% Match
• Health/Dental/Vision Insurance
• Company-paid Life Insurance
• Tuition Reimbursement
• Fitness Reimbursement
• Paid Time Off
• Volunteer Leave
• Paid Holidays
• Plus many more associate perks & incentives!

EOE/AA:
Minorities/Females/Disabled/Vets

Sunflower Bank, N.A. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law.

Open until filled; early application encouraged. This vacancy announcement may be used to fill similar positions within 90 days.