Assistant Store Leader

As an Assistant Store Leader you partner with the Store Leader to maximize store productivity and profitability through leadership, coaching, and operational excellence. You set the tone on the sales floor, elevate service through omni‑channel and virtual selling, and create an inclusive environment where associates can thrive as their authentic selves.

• Client & Service Leadership
  • Model Kate Spade Service behaviors and selling standards; lead a high‑energy, client‑focused environment.
  • Drive omni‑channel and virtual selling; ensure clienteling through client books, outreach, and loyalty programs.
  • Empower the team to personalize experiences and resolve customer issues effectively.
  • Lead customer data capture to support marketing and repeat business.
• Team Development & Leadership
  • Recruit, onboard, and develop diverse talent; provide coaching and manage underperformance.
  • Set clear goals, review KPIs (traffic, conversion, UPT, AUR), and coach to results.
  • Act as Store Leader in their absence; foster an inclusive, motivating culture.
  • Build community networks to support recruiting and brand awareness.
• Sales & Business Planning
  • Own store sales plans and forecasts; create action plans to address business opportunities.
  • Inspire the team to exceed performance standards across all selling channels.
  • Partner with corporate teams to analyze market data and optimize strategies.
• Brand & Visual Standards
  • Champion Kate Spade’s aesthetic and philosophy; maintain brand and operating standards.
  • Execute visual directives and ensure an impeccable store environment.
  • Communicate sell‑through, stock trends, and customer feedback to improve results.
• Operational Excellence
  • Oversee opening/closing procedures, cash handling, and facility security.
  • Manage schedules and payroll budgets; adjust staffing to business needs.
  • Ensure compliance with policies, safety, and loss prevention standards.
  • Support inventory management, cycle counts, and shipment accuracy.
  • Manage live stream shopping sessions and leverage social media trends to drive engagement.

• 2+ years of retail management experience (fashion/lifestyle or comparable environment).
• A combination of education and experience will be considered.
• Strong leadership communication and organizational skills.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; experienced with retail systems.
• Ability to analyze selling reports, identify trends, and react quickly.
• Strong English language proficiency.

• Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

• Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

• Courage – Provides direct, actionable feedback and takes necessary negative action when required.
• Creativity – Generates unique ideas and connects unrelated concepts.
• Customer Focus – Dedicated to meeting internal and external customer expectations.
• Dealing with Ambiguity – Handles change and uncertainty effectively.
• Drive for Results – Exceeds goals and pushes self and others for results.
• Interpersonal Savvy – Builds rapport and manages high‑tension situations with diplomacy.
• Learning on the Fly – Quickly grasps new problems and seeks solutions.
• Strategic Agility – Anticipates future trends and develops breakthrough strategies.
• Developing Direct Reports – Provides growth tasks, development discussions, and career planning.
• Building Effective Teams – Creates strong morale, fosters open dialogue, and defines team success.

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of…