Outside Sales Representative

Responsibilities

• Identify, pursue, and develop new and existing customers within the Kansas City regional market to expand the service base for the Repair Center for MV/HV Motors & Transformers
• Conduct in-person customer visits, plant walk-throughs, and site assessments to uncover repair, refurbishment, maintenance and other potential service opportunities
• Develop and deliver technical proposals, presentations and quotations aligned with customer needs and repair capabilities for MV/HV Motors & Transformers
• Follow up proactively on proposals and opportunities to close business and improve win rates
• Collaborate closely with field service, repair operations and engineering teams to deliver seamless end-to-end customer solutions
• Manage service ticket queue to promptly answer customer or sales team enquiries for technical support and/or requests for service quotation
• Prepare and process motor and transformer repair quotations, revisions and pricing agreements
• Maintain CRM records, including leads, open opportunities status, order intake forecast, customer data, pricing and open orders
• Ensure all quotes, repairs and service jobs are tracked from inquiry to delivery to ensure customer satisfaction
• Develop a working understanding of shop capabilities, capacities, and lead times to better position the Kansas City Repair Center with customers
• Serve as the liaison between customers and internal departments to ensure expectations are met or exceeded
• Manage customer satisfaction follow-ups for completed repairs and field service jobs
• Gather and share customer feedback, market intelligence, and competitive insights to support continuous improvement and growth
• Build strong relationships with end users, OEMs, EPCs, and distributors to strengthen regional market presence
• Partner with the Repair Center Manager to develop a map of the competitive landscape that identifies competitor, capabilities, and key accounts serviced
• Develop a customer target list complete with sales strategy to visit and win new business
• Provide input on operational strategy in the repair facility as part of the overall growth strategy

• Bachelor’s degree in Industrial Distribution, Electrical, or Mechanical Engineering preferred, or equivalent working experience in industrial sales, repair, or technical services
• 5+ years of sales experience in motors, transformers or industrial services
• Working knowledge of industrial motor and or transformer repair, service and refurbishment markets
• Proven ability to manage both inside and outside sales responsibilities with up to 50% travel covering the regional territory
• Experience working with distributors, reps and channel partners to grow market share
• Proficient in CRM tools (e.g., Dynamics
  365, Salesforce, SAP CRM, or equivalent) to manage leads, quotes and pipelines
• Excellent interpersonal, communication and organizational skills
• Self-motivated, customer-focused, and capable of working both independently and collaboratively