Communications Operator - PD

Communications Operator

It’s fun to work in a company where people truly BELIEVE in what they’re doing! We’re committed to bringing passion and customer focus to the business. Department:
Telecommunications. The Communications Operator serves as the central point of contact for our Salinas Valley Health Medical Center, managing inbound and outbound telephone communications, operating the phone system, and ensuring seamless communication among patients, families, staff, providers, and external callers. The role handles a wide range of internal and external inquiries while prioritizing emergency code call management and requires precision, critical thinking, and the ability to remain calm while executing procedures efficiently and accurately.

Works under the supervision of the Telecommunications Supervisor and performs other duties as assigned.

• Operate the Salinas Valley Health telephone system to handle high call volumes.
• Answer incoming calls, emails, and other communications in a professional, courteous, and efficient manner.
• De‑escalate difficult or sensitive situations with callers, demonstrating empathy and problem‑solving skills.
• Operate telecommunications equipment, paging systems, and emergency communications systems.
• 24/7 monitor multiple communication channels for emergency code calls (e.g., Code Red, Code Blue, Code Yellow) and respond immediately according to established protocols.
• Initiate and manage an overhead paging system to broadcast critical information to designated personnel and departments.
• Provide general information about Healthcare System services, visiting hours, and facility policies.
• Monitor the building access system as required.
• Connect callers with patient rooms while adhering to Health Insurance Portability and Accountability Act (HIPAA) privacy regulations.
• Assist patients and families with room location and visitor directions.
• Maintain calm demeanor during high‑stress situations and follow up on caller concerns to ensure resolution.
• Log and track all emergency code calls, including time, date, nature of emergency, and actions taken.
• Maintain accurate and detailed records of all interactions and communications as required by policies and procedures.
• Respond to emergency calls and activate appropriate response protocols.
• Maintain clear and effective communication with emergency services, internal security, medical staff, and relevant departments during emergency events.
• Strictly adhere to all established emergency response protocols, policies, and procedures.

• High school diploma or GED required.
• No licensure required.
• Six months recent experience as an operator or equivalent experience required.
• Fluency in Spanish is required to communicate effectively with Spanish‑speaking callers.
• Precision, critical thinking, and the ability to maintain calm under pressure.
• Strong communication and customer‑service skills.

The hourly rate for this position is $28.86 - $31.97.

• Union: NUHW
• Work Shift:
  
  Variable
• FTE: 0.0
• Scheduled
  
  Hours:
  
  0