Customer Service Representative

## Customer Service Representative Apply locations:
Salinas, California, United Statestime type:
Full time posted on:
Posted Todayjob requisition :
JR105352
*
* Location:

** Salinas, CA
*
* Schedule:

** Full-Time, Exempt
*
* Job Title:

** Customer Service Representative – Subsidiary  
** Reports To**:
Team Lead Customer Service
** About the Role
** This role delivers excellent customer service by managing the end‐to‐end order flow while exercising independent judgment and supporting customer service policies, departmental initiatives, and cross‐functional collaboration.
** Key Responsibilities
** Order Flow Oversight & Cross-Functional Coordination
* Oversees and manages the full order flow, including customer creation, order entry, batch allocation, open order management, invoicing, credits, and order prioritization.
* Ensures effective communication and coordination with supply chain and internal stakeholders to secure timely and accurate order delivery.
* Acts as the primary point of contact for internal and external customers regarding products, sales terms and pricing, order status, availability, delivery timelines, and regulatory requirements.
* Provides timely and accurate feedback to internal and external stakeholders to support service continuity and issue resolution.

Account Ownership & Independent Judgment
* Owns the administrative management of assigned complex accounts, exercising independent judgment in prioritizing orders, resolving complex issues, and recommending appropriate commercial or logistical approaches.
* Independently evaluates exceptions to standard processes and determines appropriate actions or escalation paths.
* Represents Customer Service in cross-functional discussions affecting complex customers or departmental operations.

Regulatory, Data & Commercial Support
* Ensure compliance with phytosanitary standards and documentation requirements for all shipments.
* Collects, administers, and analyzes customer and sales data to support decisions related to sales terms, pricing, fees, and commercial conditions.
* Creates and maintains the price catalogue and exchanges information to align on financial and invoicing matters.

Planning, Projects & Departmental Contribution
* Creates, monitors, and follows up on the enhancement plan in coordination with Sales, Planning, and other stakeholders.
* Execute sales support activities and sales promotion activities.
* Leads or plays a key role in special projects and departmental initiatives as assigned, including process improvement, system enhancements, policy development, and cross-functional coordination.

Functional Leadership & Scope
* Provides guidance and functional support to less experienced Customer Service Representatives, sharing best practices and promoting consistent policy application.
* Operates effectively in more complex markets or larger geographical regions, applying experience and judgment to varied customer and operational scenarios.

Performs other related duties as assigned.
** Required Experience
*** Higher professional education (Bachelor / College) working and thinking level
* OR
* * A minimum of 5 years of relevant work experience.
** Required

Skills & Qualifications
*** Ability to work with automated systems
* Proficient in the use of Excel and Outlook.
* Proficient in English, written and spoken is an advantage.
* A valid driver’s license.
* Must be an eligible driver under our insurance policy.
** Working Conditions
*** May work under time pressure during peak activities or emergencies.
* Ability to lift, carry, push, and move items up to 25 - 30 lbs.
* Occasional reaching, bending, or stooping will be necessary to manipulate plants in the field.
** Compensation & Benefits
** The following information is provided in good faith as a general description of the pay range and benefits for the position posted. The actual compensation offered to the successful candidate is dependent upon experience, skills, education, and other objective job-related factors.

Estimated Starting Salary Rate: $70,000 - $80,000. The starting salary is offered in good‐faith, based on role level, skill, qualifications and local market data.

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