Customer Service Representative

Location: Salinas, CA
Schedule: Full-Time, Exempt
Job Title: Customer Service Representative – Subsidiary
Reports to: Team Lead Customer Service

This role delivers excellent customer service by managing the end‑to‑end order flow while exercising independent judgment and supporting customer service policies, departmental initiatives, and cross‑functional collaboration.

• Oversee and manage the full order flow, including customer creation, order entry, batch allocation, open order management, invoicing, credits, and order prioritization.
• Ensure effective communication and coordination with supply chain and internal stakeholders to secure timely and accurate order delivery.
• Act as the primary point of contact for internal and external customers regarding products, sales terms and pricing, order status, availability, delivery timelines, and regulatory requirements.
• Provide timely and accurate feedback to support service continuity and issue resolution.

• Own and administratively manage assigned complex accounts, exercising independent judgment in prioritizing orders and resolving complex issues.
• Evaluate exceptions to standard processes and determine appropriate actions or escalation paths.
• Represent Customer Service in cross‑functional discussions affecting complex customers or departmental operations.

• Ensure compliance with phytosanitary standards and documentation requirements for all shipments.
• Collect, administer, and analyze customer and sales data to support decisions related to sales terms, pricing, fees, and commercial conditions.
• Create and maintain the price catalogue and share information to align on financial and invoicing matters.

• Create, monitor, and follow up on the enhancement plan in coordination with Sales, Planning, and other stakeholders.
• Execute sales support and sales promotion activities.
• Lead or play a key role in special projects and departmental initiatives, including process improvement, system enhancements, policy development, and cross‑functional coordination.

• Provide guidance and functional support to less experienced Customer Service Representatives, sharing best practices and promoting consistent policy application.
• Operate effectively in more complex markets or larger geographical regions, applying experience and judgment to varied customer and operational scenarios.
• Perform other related duties as assigned.

• Higher professional education (Bachelor / College) working and thinking level OR a minimum of 5 years of relevant work experience.

• Ability to work with automated systems.
• Proficient in the use of Excel and Outlook.
• Proficiency in English, written and spoken.
• A valid driver’s license and eligibility to drive under the company insurance policy.

Work under time pressure during peak activities or emergencies. Ability to lift, carry, push, and move items up to 25—30 lbs. Occasional reaching, bending, or stooping may be necessary to manipulate plants in the field.

Estimated Starting Salary: $70,000 – $80,000. The starting salary is offered based on role level, skill, qualifications, and local market data.

• Medical, dental, and vision plans
• Life & disability insurance
• 401(k) retirement plan with employer match
• Paid personal and volunteer time off
• Monthly fitness reimbursement
• Eligible for discretionary bonus plan
• Employee Assistance Program (EAP)

Enza Zaden is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

If you require accommodations during the selection process, please let us know.