Emergency Communications Dispatcher II

Emergency Communications Dispatcher II

Final Filing Deadline:
Continuous

Exam #26/80S21/01LC

Calling all EXPERIENCED 9-1-1 Dispatchers to join our team. THIS IS NOT AN ENTRY LEVEL POSITION Applicants must have current experience as a public safety dispatcher.

The Emergency Communications Department (ECD) also referred to as "9-1-1" is a standalone Department that operates the Countywide consolidated emergency communications system. The Department is the primary Public Safety Answering Point (PSAP) for the County of Monterey and provides emergency and non-emergency call answering and dispatch services, including status reporting and coordination to the County Sheriff, Probation Department, 11 of the 12 incorporated city police departments, fire agencies for all 12 cities, three County fire districts, the Monterey Regional Airport District, Salinas Valley State Prison, and California State University Monterey Bay Police Department and associated activity for after-hours dispatch of other non-public safety responders.

Position Summary The Department has a 24-seat primary center as well as remote location with 12 seats. Central Square Enterprise CAD, and a Harris Radio system are utilized. Communications Dispatcher II's are under general supervision, to dispatch public safety personnel and equipment for law and fire agencies. All dispatchers answer 9-1-1 and non-emergency calls. This is the journey level class in the Emergency Communications Dispatcher series.

The Eligible List established by this recruitment process may be used to fill current and future vacancies on a regular full-time basis.

• Receives 9-1-1 and non-emergency calls for service; utilizes interrogation techniques/protocols to evaluate what type of help is needed; transmits radio traffic in response to complaints and inquiries from law enforcement, fire, other responders, and the public
• Enters information by typing while having a live conversation into a computer-aided dispatch (CAD) system
• Determines scene and responder safety; transfers the call to the proper emergency service provider, or provides information to field units and/or public
• Manages callers who may be in distress and highly emotional
• Initiates incident response
• Dispatches police or fire personnel and equipment on both routine and emergency calls utilizing the computer-aided dispatch system, computer terminals, radio dispatching consoles, and related equipment
• Controls radio traffic, monitors, and maintains status of assigned public safety personnel and equipment at all times; anticipates needs of public safety personnel
• Analyzes situations accurately and takes effective action to help assure officer and public safety
• Utilizes map and GIS software programs to identify the location of an incident and to monitor units
• Inquires, interprets, verifies, receives, and disseminates information from law enforcement computer networks relating to wanted persons, stolen property, vehicle registration, and related matters
• Provide instructional and on-the-job training to staff as assigned
• Receives reports and coordinates the dispatching of emergency vehicles and public safety personnel
• Provides backup to other dispatchers as necessary
• Records the nature and source of all incoming and outgoing phone and radio messages as required
• Relays critical information as quickly as possible

The Successful Candidate Will have a proven track record demonstrating the following knowledge, skills and abilities.

• Working knowledge of:
  Techniques, procedures and methods used in the operation of a public safety communications center
• The operation of a public safety computer-aided dispatch system, video display terminals, radio dispatching consoles, enhanced 9-1-1 telephone system and other associated public safety communications equipment
• Two-way radio, telephone, and other related equipment commonly used in public safety dispatching
• Rules and regulations of the Federal Communications Commission pertaining to radio and telephone operations

• Skill and Ability to:
  Communicate clearly, concisely, and effectively
• Effectively operate the public safety computer-aided dispatch system, telephone system, computer terminals, radio dispatch consoles and associated equipment
• Monitor audible information from multiple sources (telephone, radio, and co-workers) in an open space and noisy environment
• Interpret rules, regulations, policies and procedures
• Document information in English in a clear, organized, concise, and understandable manner
• Coordinate multiple events and emergency responses
• Retain, recall, and evaluate facts and/or details solely from memory
• Deal tactfully with the general public, law enforcement and other officials
• Empathize with members of the public in sensitive and/or distressful situations
• Perform multiple tasks while monitoring background telephone and radio communications
• Multi-task requiring simultaneous typing (rapid keyboard), talking on the radio, answering multiple telephone calls and radio traffic, and switching…