Member Services Representative; Temporary; Bilingual

Our Commitment to a Human Hiring Process

We believe every candidate deserves thoughtful consideration. That's why we do not use AI or automated systems to review applications. Every application is reviewed by a real human member of our team. Because we take the time to give each submission the attention it deserves, our review process may take a little longer - and we genuinely appreciate your patience as we work through applications carefully and respectfully.

While we encourage all interested applicants to apply, we give priority to those who live in or near our service counties:
Santa Cruz, Monterey, Merced, San Benito, and Mariposa. Our mission of accessible, quality health care guided by local innovation leads everything we do, and having team members who are connected to the communities we serve strengthens our ability to deliver on that commitment.

This is a temporary position, estimated to start in July 2026 through December 2026. The length of the assignment depends on business need and may change. While the assignment would be at the Alliance, if selected you would be an employee of a temporary employment agency that we would connect you with. This primarily in‑person role requires daily on‑site presence at our Salinas or Scotts Valley office during the first three months.

After that period, you may work remotely one to two days a week, depending on business needs.

• Act as the frontline customer service representative within the Member Services Department, providing assistance to members and providers primarily by phone
• Facilitate and coordinate non‑medical transportation benefits for members
• Perform other duties as assigned

Our Member Services teams work together to empower members to understand Alliance services and provide resources that meet medical, cultural, and social needs to improve member health and well‑being. We are the voice of the Alliance. We view our members’ healthcare from their perspective and provide direct support by sharing benefit information and helping break down barriers to care. When a member calls, we pick up the phone and provide information that educates and empowers our members to be advocates for themselves and their health care.

And we do it with heart!

• Knowledge of:
  • Bilingual Spanish/English (required)
  • Principles and practices of customer service
  • Windows‑based PC system and Microsoft Word, Outlook, Excel, and database systems
  • Conflict resolution techniques
• Ability to:
  • Answer telephone calls promptly and minimize delays that may lead to missed calls
  • Understand and communicate the complex operations and processes of the Alliance, particularly those related to Member Services and Care Management
  • Translate healthcare‑related terminology and complex processes into simple language and step‑by‑step instructions when communicating with members and providers
  • Utilize a variety of computer systems, including the Alliance systems and external websites and databases
  • Demonstrate strong organizational skills and attention to detail
• Education and Experience:
  • High school diploma or equivalent
  • Minimum of two years of customer service experience in member services, health care, public assistance or human services or in a customer service or call center environment (an Associate’s degree may substitute for one year of the required experience); or an equivalent combination of education and experience which would provide the required knowledge, skills and abilities may be qualifying

• We are in a hybrid work environment, and we anticipate that the interview process will take place remotely via Microsoft Teams.
• While some staff may work full telecommuting schedules, attendance at quarterly company‑wide events or department meetings will be expected.
• In‑office or in‑community presence may be required for some positions and is dependent on business need. Details about this can be reviewed during the interview process.
• This is a temporary position and does not provide the benefits that are listed below. Temporary employees on assignment at the Alliance…