Westridge Branch - Member Service Specialist IV

Member Service Specialist IV

Westridge Branch - 1273 N Davis Rd, Salinas, CA 93907, USA

Job Title: Member Service Specialist IV
Status: Non-exempt
Reports to: Branch Manager III
Department: Westridge Branch
Job Code: 2302
Pay Range: $26.00 - $26.00 Hourly

• Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
• Provides Golden 1 services to member, including cashier’s checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance.
• Assesses members needs while processing transactions.
• Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system.
• Identifies and reports fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union.
• Assists in the proper operation of the ATM and Teller Cash Dispenser Units including replacing receipt cartridge, clearing a blockage, etc.
• May be required to take the lead for open and closing responsibilities in the absence of Associate Branch Manager and/or Branch Manager.
• May be required to run the branch in the absence of the Associate Branch Manager and/or Branch Manager.
• Activates alarm.
• Assists Branch management in coaching branch staff to meet or exceed all member service objectives.
• Verifies signature cards in ECM (Enterprise Content Management).
• Check acceptance approval within assigned limits.
• Ensures confidentiality of all member and credit union information.
• Maintains current knowledge of all Golden 1 products and services, as well as of policies and procedures for teller functions.
• Performs additional responsibilities essential to the operations of the branch (TCR, SBO, Safe deposit box, etc...), as needed.
• Opens deposit and specialty accounts (e.g., Roth IRA) and identifies members’ financial service needs to ensure members are provided with meaningful financial solutions.
• Engages in consultative dialogue with members to identify current and future financial needs and documents in EnAct system.
• Enrolls members in the different channels that Golden 1 uses: online, mobile, etc.
• Referred members’ home lending/investment needs to the appropriate business partner through EnAct referrals.
• Processes consumer loan applications and completes the fulfillment of loan when appropriate.
• Approves signature cards.
• Audits loan reports and provides coaching as needed to avoid future errors.
• Provides approvals based on authorized limits as assigned by the Branch Manager.
• Notarizes member documents (certification of trust, etc.).
• Processes and approves medallion stamp requests.
• Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.

• H.S. Diploma or General Education Degree (GED) required
• 2+ years in a leadership role at another financial institution preferred
• 1.5+ year in a Member Service Specialist III role preferred

Golden 1 Credit Union provides a competitive and equitable total rewards compensation package through a variety of programs, including well‑being and work‑life balance, career development and growth, rewards and recognition, and a commitment to diversity, equity, and inclusion.