Westridge Branch - Member Service Specialist II; Part-Time

About Us

Golden 1 Credit Union is among the top credit unions in the country. As a member‑owned, not‑for‑profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

Job Title: Member Service Specialist II
Status: Non‑exempt
Reports to: Associate Branch Manager
Department: Branch Channel Delivery
Job Code: 2201
Pay Range: $22.50 Hourly

At Golden 1, we believe in investing in our people. When you join our branch team, you’re not just starting a job – you’re building a career. We prioritize internal promotions, professional development, and ongoing training to help you grow and succeed. You’ll have an opportunity to build meaningful relations with members, provide trusted financial guidance, and make a real impact in your community.

If you’re passionate about service, growth, and making a difference, we’d love to have you on our team!

• Process and audit financial transactions, including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
• Provide Golden 1 services to members, including cashier’s checks, money orders, savings bonds, wire transfers, additional sub‑shares and debit card issuance.
• Assess members’ needs while processing transactions.
• Identify opportunities to help members with product or service offerings and document in EnAct system.
• Identify and report fraudulent activity to management and Financial Investigations department, in accordance with procedures to prevent loss.
• Assist in the proper operation of the ATM and Teller Cash Dispenser Units, including replacing receipt cartridges and clearing blockages.
• Assist MSS III and above with open and close responsibilities, as needed.
• Activate alarm.
• Verify signature cards in ECM (Enterprise Content Management).
• Process check acceptance approval within assigned limits.
• Ensure confidentiality of all member and credit union information.
• Maintain current knowledge of all Golden 1 products and services, and of policies and procedures for teller functions.
• Perform additional responsibilities essential to branch operations (TCR, SBO, safe deposit box, etc.), as needed.
• Open deposit and specialty accounts (e.g., Roth IRA) and identify members’ financial service needs to provide meaningful solutions.
• Mentor and advise MSSIs.
• Engage in consultative dialogue with members to identify current and future financial needs and document in EnAct system.
• Enroll members in the different channels used by Golden 1 (online, mobile, etc.).
• Refer lending needs to MSS III and/or business partner.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti‑money laundering laws appropriate to the position.

• High School Diploma or General Education Degree (GED) required.
• At least one year of prior experience in a cash‑handling, service‑oriented role required.
• Six months or more as a Member Service Specialist I, teller role at Golden 1, or another financial institution preferred.

Golden 1 Credit Union provides its employees a market‑competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate and retain employees who drive and support the achievement of our Mission, Vision and Strategic Goals. The Credit Union is committed to a total rewards philosophy built on a comprehensive compensation package, well‑being and work‑life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion.

We believe in fostering a workplace where every employee is recognized, valued and motivated to contribute their best.

Please view the full job description detailing the complete list of duties and expectations for this role by clicking or copying this URL into your browser:

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications required for the position.

Job duties may be changed or modified at the discretion of the Credit Union, which will keep team members updated through communications and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.