Practice Administrator

SUMMARY

As a Practice Administrator, provides day-to-day operational leadership to Salinas Valley Health Clinics (SVHC). Ensures that the practice maintains a patient and customer focus designed to support delivery of the highest quality care. Seeks opportunities to grow the financial health and long-term sustainability of the service line.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes but not limited to the following:

* Responsible for managing all aspects of SVHC. This includes creating and overseeing short term and long-term objectives.

* Participates in the selection, training and supervision of clinic staff. This individual is responsible for performance evaluations, merit increases and disciplinary actions with support from the Vice President of Operations.

* Act as a liaison between the practice/client and the medical staff and represents the managed practice at external functions.

* Collaborates to achieve the highest level of clinical and financial outcomes and patient, physician, and staff satisfaction.

* Responsible for performing thorough financial analysis and cost-benefit analysis on all process improvement projects, capital equipment purchases, etc.

* Reviews and analyzes clinical, financial and operating reports and makes correlating decisions based on the data presented to ensure a sustainable and profitable operation.

* Awareness of compliance obligations and focuses management and staff attention on compliance (e.g., HIPAA/confidentiality, IIPP, Cypress Compliance Manual, labor laws, Cypress Employee Handbook, AKS, etc.).

* In collaboration with Cypress's Billing & Collection Teams, the Practice Administrator monitors metrics and benchmarks are in acceptable ranges for the managed practice.

* Takes the lead on optimizing patient satisfaction and experience. Implements and monitors patient satisfaction survey tools and social media outlets (e.g. Yelp, Facebook and Google Reviews).

* Works collaboratively with other members of the leadership team, physicians and staff members across the various departments and supports organizational objectives.

* Presents to Cypress and client senior management (e.g., SVHC's CMO), and/or their committees or work groups, periodic reports reflecting the services and financial activities of the managed practices and such special reports as may be required by Cypress and SVHC, including month end, dashboard and benchmarking reports.

* Develops clinical program policies and procedures to maintain standards for applicable accreditation organizations.

* Attends all client meetings related to the managed practices and attends all other appropriate meetings as Cypress's representative.

* Implements all policies established by Cypress and the controlling organization (e.g., SVHC and SVH).

* Available as a resource to physicians, staff and the community.

* Partners with the physicians and allied health professionals to deliver on service line goals, including efficient communication to develop protocols and assures the service line's needs are met.

* Appropriately communicates with others. Keeps Cypress senior management and SVHC appropriately informed via email, telephone conferences or in-person briefings of relevant important information.

* Performs other duties that may be necessary or in the best interest of the managed practices and Cypress.

EDUCATION and/or EXPERIENCE

* Bachelor's degree or must be enrolled in a program. MBA or Master's degree with a healthcare focus preferred.

* Certified Medical Practice Executive (CMPE) highly desirable.

* Minimum of 5 years of experience as a medical practice manager

* Financial expertise in healthcare fiscal management.

REQUIREMENTS:

* Valid CA Driver's License and proof of auto insurance coverage required

QUALIFICATIONS

* Advanced training or certification in the management of clinic operations.

* Excellent communication, interpersonal, and organizational skills to serve as a trusted advisor to the client and leader to team members.

* In-depth knowledge of revenue cycle management, third party reimbursement, regulatory issues and compensation plan methodologies

* Experience with Epic is highly desirable.

* Ability to work…