Care Coordinator - Care Integration; Temporary

OUR COMMITMENT TO A HUMAN HIRING PROCESS

We believe every candidate deserves thoughtful consideration. That's why we do not use AI or automated systems to review applications. Every application is reviewed by a real human member of our team. Because we take the time to give each submission the attention it deserves, our review process may take a little longer – and we genuinely appreciate your patience as we work through applications carefully and respectfully.

While we encourage all interested applicants to apply, we do give priority to those who live in, or near, our service counties:
Santa Cruz, Monterey, Merced, San Benito, and Mariposa. Our mission of accessible, quality health care guided by local innovation leads everything we do, and having team members who are connected to the communities we serve strengthens our ability to deliver on that commitment.

ABOUT THIS TEMP POSITION

This is a temporary position and the length of assignment is estimated to go from February 2020 to July 2026. The length of the assignment is always dependent on business need and dates may change. While the assignment would be at the Alliance, if selected, you would be an employee of a temporary employment agency that we would connect you with.

Reporting to the Medicare Care Management Manager, this position:

• Supports the Care Integration team in coordinating care and facilitating access to Enhanced Care Management (ECM), Community Supports (CS), Dual Eligible Special Needs Plan (D-SNP), and other health care and social service activities for Alliance members
• Collaborates with internal departments, ECM/CS providers, and community agencies to promote efficient care coordination and support members across the care continuum
• Contributes to the effective operation and improvement of the Care Integration Unit and ECM/CS programs

To read the full position description and list of requirements, .

• Knowledge of:
  • The principles and practices of managed health care and health care systems
  • The principles and practices of care coordination
  • The principles and practices of customer service
  • Windows-based PC systems and Microsoft Word and Outlook
  • Medi-Cal population
• Ability to:
  • Quickly learn and understand the workings of the Alliance, particularly the Enhanced Health Services, Utilization Management, and Member Services departments
  • Communicate program mission, vision, and roles
  • Interpret, explain, and apply policies, procedures, and guidelines
  • Clearly, completely, and independently document, summarize, and resolve members' concerns and inquiries; and recognize those issues that require escalation to a higher level
  • Communicate effectively in writing and demonstrate proper grammar, spelling, punctuation, and formatting
• Education and Experience:
  • High school diploma or equivalent
  • Three years of experience related to care coordination in a health care setting which involved interacting with members, patients, and providers in meeting their service needs (an Associate's degree in Health, Social Services, or a related field or current certification as a Medical Assistant may substitute for one year of the required experience); or an equivalent combination of education and experience may be qualifying

• We are in a hybrid work environment, and we anticipate that the interview process will take place remotely via Microsoft Teams.
• While some staff may work full telecommuting schedules, attendance at quarterly company-wide events or department meetings will be expected.
• In-office or in-community presence may be required for some positions and is dependent on business need. Details about this can be reviewed during the interview process.
• This is a temporary position and does not provide the benefits that are listed below (this is standard language from our regular job posts and cannot be altered or removed). Temporary employees on assignment at the Alliance will be connected to a staffing agency with separate benefit options.

The posted hiring ranges below represent a good-faith estimate of what a temporary employee would be paid on this…