Patient Care Navigator; Salinas

Job Overview

The Patient Care Navigator provides telephonic and field‑based case management services to clients enrolled in the CALAIM Enhanced Care Management and Community Support Program. This person is the main point of contact for clients and builds strong relationships to keep them engaged in medical care and adherent to their medications. They remove barriers to care, identify critical resources, navigate clients through health‑care systems, and promote health in partnership with the Care Team—doctors, nurses, and other clinical staff—to support positive client outcomes.

• FLSA Status:
  Non‑Exempt
• Salary Range: $22.00 – $25.00 per hour
• Reports To:
  
  Program Manager
• Direct Reports:
  None
• Location:
  
  Salinas, CA
• Travel:
  Up to 40%
• Work Type:
  Regular
• Schedule:
  
  Full Time

• Telephonic and field‑based outreach to engage clients in the care‑management program.
• Establishes close relationships with and serves as a point of contact for clients.
• Delivers weekly or monthly health education and promotes self‑management to clients.
• Communicates with Care Team members (Care Coordinators, Community Health Workers, Primary Care Physicians, and other health care providers) to facilitate client care.
• Observes, reports, and assesses client self‑administration of medication.
• Identifies resources for clients to overcome barriers to care, such as transportation, housing, and childcare arrangements.
• Remains aware of current services offered by service providers, such as mental health, housing, and employment assistance.
• Maintains strict confidentiality in accordance with agency policies.
• May meet with clients after primary care physician appointments to review and update care plan with the Care Coordinator.

• Meet with the Care Team to discuss client care issues and needs and facilitate client health care.
• Maintain documentation of all client encounters and complete reporting requirements in accordance with organization standards.
• Track client information, schedules, files, and forms in a confidential manner.
• Track client attendance at medical appointments and patient navigation sessions and initiate outreach and missed‑appointment procedures, as necessary.
• Attend and represent the organization at professional conferences, in‑service trainings, and meetings at the request of or with the approval of a supervisor.
• Display interest in working with underserved, homeless populations.
• Physical demands associated with office work.
• 40% local travel.
• Some evening work may be required.

• Minimum high‑school degree; some college education preferred.
• Strong understanding of cultural competency with the target population.
• Bilingual (English/Spanish) preferred.
• Computer literacy desirable.
• Commitment to the mission of care coordination.
• Passionate, trustworthy, and empathetic when working with clients.
• Ability to build relationships with different types of people, including clients, organization members, and health care providers.
• Good communication and interpersonal skills and ability to speak concisely to clients and Care Team members.
• Organized with confidential client material and appointment tracking.
• Flexible and adaptable in response to changing client and health care providers’ needs.

As a firm passionate about health care, we’re deeply committed to the health and wellness of our team members. We offer comprehensive, affordable insurance plans for team members and their families, a yearly stipend for wellness‑related activities, and a paid parental leave program. Learn more about our benefits offerings:

COPE Health Solutions (CHS) is a national tech‑enabled services firm powering success in risk arrangements and development of the future workforce for payers and providers. Our team brings deep expertise, experience, proven tools, and processes to improve financial performance and quality outcomes for all types of payers and providers, de‑risking the roadmap to advanced value‑based payment. We have expertise in all aspects of population health, strategy, delivery system development, payment systems reform, workforce development, and population health management support services,…