Supervising Patient Services Representative

PRIORITY SCREENING DATE

Monday, September 7, 2026 by 11:59pm for a guaranteed review.

Please allow up to (2) two weeks for processing of application materials. (Postmarks and faxes not accepted.)

The eligible list established from this recruitment may be used to fill future temporary and permanent positions as vacancies arise.

Exam #26/80L04/08SS

Natividad is seeking to fill a permanent full-time Supervising Patient Services Representative in the Specialty Clinic.

Under direction, supervises, directs, evaluates, plans, organizes, assigns, and reviews the work of assigned personnel and activities involved in the overall operations of an assigned area which includes, but is not limited to the interviewing of patients to collect, verify and document information related to admission, patient outpatient paperwork, registration and billing; the entry and reporting of data into the information system;

the scheduling of appointments in the computerized patient registration system; the supervision and oversight of the work group and medical office clerical tasks; training subordinate staff; and performs other duties as required.

The County of Monterey is committed to honoring the service and sacrifice of veterans and eligible military spouses and awards veterans’ preference points for this recruitment. To learn more about the eligibility requirements and the process, be sure to read the Hiring Preference for Veterans and Eligible Military Spouses section located towards the end of this job flier.

• Supervises, directs, evaluates, plans, organizes, assigns, and reviews the work of assigned personnel; prepares and delivers performance evaluations and improvement plans; interviews and selects new hires; recommends or initiates disciplinary action; evaluates training and development needs of staff and arranges for and conducts staff training
• Performs and/or oversees the most complex tasks relative to assigned area of responsibility including complex business office activities of one or more Outpatient Clinics and/or an inpatient Hospital admitting department setting. Complex tasks include overseeing the maintenance of patient records including medical records, billing, and accounts receivable information. Ensures that Medical/Medicare and other third-party payor regulations are followed in billing of medical services
• Establishes work priorities in accordance with operational guidelines and ensures staffing requirements throughout assigned area are met on a daily and continuous basis
• Reviews work of assigned staff for accuracy, appropriateness, adequacy, format, neatness and compliance with pertinent laws, regulations, standards, policies and procedures; approves, amends, and/or rejects work products; returns incomplete or inadequate work to originator with instructions for correction and completion
• Research, compile and maintains information from a variety of sources for the completion of forms or the preparation of periodic and special reports
• Develops and assists professional and administrative staff in developing internal procedures
• Leads assigned staff in resolving complex or specialized registration situations and processes and in other County departments or program areas, clients/patients, and/or community regarding assigned area; develops, discusses, interprets, and implements policy and procedures with clients/patients, families, and the general public in an effective, tactful, and timely manner
• Coordinates business office activities related to the implementation of data processing system changes with assigned area including providing information and training to staff on changes as needed
• Performs a variety of clerical duties including the…