Departmental Information Systems Specialist

Departmental Information Systems Specialist

Salary: $5,020 - $6,856 per Month

The County of Monterey Health Department, Clinic Services Bureau is seeking an individual for the position of Departmental Information Systems Specialist (DISS). The DISS acts as a resource for users of specialized automated systems (EPIC Electronic Medical Record) providing support, training, and system troubleshooting related to computer applications to staff. This position is the first point of contact for system‑related issues, collaborates with vendors, Health Department IT, and County of Monterey IT to identify and resolve technical issues, and makes recommendations for process improvements based on system functionality and operational knowledge.

• Troubleshoots existing hardware and software problems
• Receives and responds to user problems with microcomputers, local area networks, and telecommunications by initiating work orders for Information Technology
• Trains and assists Bureau staff in the use of hardware and software systems
• Communicates with vendors regarding problems and user questions
• Assists in preparing technical documentation for department user technology manuals
• Compiles, prepares, and distributes reports and statistics
• Performs other related duties as required
• Coordinates with Information Technology and may assist in the configuration and installation of microcomputers and peripherals, including the assembly and testing of new systems
• Initiates repair of microcomputer equipment via a Contractor or IT
• Coordinates/implements department policies and procedures specific to computer technology
• May perform installation and upgrade of microcomputer software upon coordination with IT
• Maintains accurate and up-to-date inventories of microcomputer hardware and software
• Assists in selection and procurement of microcomputer equipment
• Acts as the department’s anti‑virus coordinator and is a member of the Technology Team

Will have a proven track record demonstrating the following knowledge, skills, and abilities:

Working Knowledge of:

• Microcomputer hardware and peripherals
• Operating systems used on department PCs
• Microcomputer software
• Basic concepts and terminology of local area networks

Some Knowledge of:

• Internet operation and use, including browsers and file transfer protocol
• Bureau services, functions, and terminology
• Customer service techniques

Skills and Ability to:

• Assist in installation and troubleshoot PCs and peripheral equipment
• Troubleshoot hardware and software problems
• Interact effectively with staff and the public
• Understand and follow oral and written instructions
• Communicate technical information clearly orally and in writing to a variety of computer users

• High school graduation or equivalent and two (2) years of experience working with microcomputer systems in a relevant environment; or
• An Associate of Science degree in computer science, computer information systems or a closely related field, and minimum one (1) year of experience working with computer systems, preferably in a similar environment

• Successfully complete a background check to include fingerprinting.
• Possess and maintain a valid California Class C driver’s license or the ability to provide suitable transportation that is approved by the appointing authority.
• Be available to work a flexible schedule, including evenings, weekends, holidays, and during times of disaster and/or emergency.

The County of Monterey offers an excellent benefits package. Please visit our website to view the Bargaining Unit J Benefit Summary Sheet. This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU) prevail over this listing.

Monterey County is a drug‑free workplace and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Melanie Takaoka, Human Resources Analyst II, at (831) 755‑4550 or (Use the "Apply for this Job" box below).