Epic Access Analyst

Overview

It s fun to work in a company where people truly BELIEVE in what they re doing! We re committed to bringing passion and customer focus to the business. Department:
Strategic Planning & Development. Under the direction of the Director Enterprise Informatics, the Cadence & Prelude Epic Analyst is responsible for collaborating with key stakeholders, end users and team members throughout system development phases of assessment, design, build, testing and implementation. As the primary individual responsible for implementation, support & maintenance, the Cadence & Prelude Epic Analyst bridges the gap between technical solutions, operational needs and the Electronic Health Record (EHR).

The role blends technical and interpersonal skills with a reasonable understanding of the operation department the analyst is assigned to and their information system tools and requirements. The Epic Analyst provides analytical expertise to information systems end users, aiming to enhance workflow, optimize business processes, and identify system solutions that meet organizational goals. This role is suited for a highly motivated individual with a passion for healthcare technology, a commitment to excellence in service delivery, and a pursuit of innovation and improvement in healthcare outcomes.

• Acts as the primary support contact for Cadence & Prelude Epic application.
• Proactively identifies and resolves issues that arise within the assigned application, collaborates with other application teams to address cross-functional issues, and utilizes a ticket management system to document troubleshooting records from end users and operational leads.
• Guides the design of workflows, the building and testing of the system, and troubleshoots technical issues related to Epic software, ensuring optimal system functionality and user satisfaction.
• Identifies and implements requested changes to the system, including moving changes from testing to production environments via Data Courier. Communicates all application changes, enhancements and procedures to other Epic application teams, operational readiness groups and end-users as necessary.
• Maintains regular communication with Epic representatives, through participation in weekly project team meetings and additional project-related meetings as required, ensuring alignment and project progress.
• Works with Epic representatives, Salinas Valley Health business partners, and end users to ensure the system meets the organization s business needs in regards to the project deliverables and timeline.
• Assists with developing business and operational direction settings needs by attending site visits, workflow sessions, and other integrated sessions.
• May participate in the development of end-user training processes and/or curriculum content creation. Collaborates with Education team on the development of end-user training based on build and functionality.
• Regularly reviews project status, timelines and issues with Team Lead and Management, fostering transparent communication and timely resolution of concerns.
• In conjunction with operational Subject Matter Experts, builds application-specific workflows or processes for Hospital, Outpatient Departments, Ambulatory Clinics that could include but not limited to, registration, scheduling, authorizations, referral workflows and insurance eligibility.
• Completes comprehensive testing cycles, including upgrade, unit, functional and integration testing. Engages departmental end users for feedback and obtains stakeholder signoff for system changes.
• Works with other analysts to maintain continuity in process and in support of our integrated Epic electronic health record.
• Leads initiatives for system enhancements, including introducing new features, system upgrades and updates, and optimization projects, to guarantee that the system s development aligns with end user needs and adheres to industry standards and best practices.
• Adheres to change management protocols for all application changes, including building procedures, protocol creation, documentation maintenance, and the execution of comprehensive testing for supported applications.
• Performs other duties as assigned.

Education: Position requires a high school diploma or GED. Bachelor s preferred.

Licensure: Current Epic Cadence & Epic Prelude Certification required. New hires and transfers have 45 days after Epic training to complete required Epic certification. Training and certification timeline must be completed within 90 days of employment.

Experience: Two years  experience within a healthcare related clinical environment and working knowledge of the process and delivery of patient care services in an acute care facility and/or ambulatory office practice environment. Knowledge of electronic health record systems analysis, design, build as well as Epic application implementation, troubleshooting, testing, and support experience preferred. Understanding of the supporting activities in…