Education Support Specialist

Job Description

Education Support Specialist

We are now hiring! We are seeking a detail-oriented and tech-savvy Education Support Specialist to support our growing educational programs for tax professionals nationwide. This role combines customer support, LMS administration, reporting, and data management to help deliver high-quality bilingual education experiences.
The ideal candidate is organized, proactive, customer-focused, and comfortable working with technology and educational systems.

Pay: $22.00-$30.00
Shift: Mon-Fri 8am-5pm

Job Duties:

• Reporting & Tracking
• Report education hours to the IRS and CTEC
• Track rejected education hours and contact clients to resolve issues
• Create and maintain course codes
• Learning Management System (LMS) Support
• Create and update LMS course information
• Build course shells and upload educational content
• Create e-books and upload questions into question banks
• Connect and quality-check course materials
• Support students and clients with education-hour inquiries
• Troubleshoot course access and technical issues
• Assist call center teams with support calls and chats as needed

Qualifications:

• Strong reading, writing, and arithmetic skills
• Comfortable learning and using LMS platforms and customer service software
• Excellent verbal and written communication
• Proficient in Microsoft Word and Excel
• Ability to manage large documents and basic Excel formulas
• Strong time management and organizational skills
• Bilingual Spanish preferred but not required
• Degree in computer science or programming

Why work for Advance Services, Inc.

• Advance Services is for and about people; we are your employment specialists.

• Enjoy our easy application process.

• You NEVER pay a fee!

• Weekly pay.

• Fun Safety and attendance incentives.

• Health Benefits to keep you and your family healthy.

• Great Referral Incentives.

• Advance Services partners with the top companies in the area!

Apply for this job by clicking the apply button. You will be directed to our website,

Please select a branch near you or call our office at

Stop in and see our experienced, bilingual, and friendly staff today at 8021 Kern Ave., Gilroy, CA 95020

Advance Services is an equal opportunity employer