IT Support Technician

IT Support Technician Goodwill Central Coast – Salinas, CAJoin a Mission-Driven Organization Making a Difference Across the Central Coast Goodwill Central Coast is seeking a solutions-oriented IT Support Technician to join our Information Technology team. This position is based in Salinas, California and provides technical support throughout our tri-county operations, including regular travel to Santa Cruz County and San Luis Obispo as needed.

At Goodwill Central Coast, we believe work changes lives. Through our mission programs, retail operations, workforce development services, and community partnerships, we help individuals overcome barriers to employment and achieve greater independence. Our team members play a direct role in supporting that mission every day.

Position Summary The IT Support Technician provides first-level technical support for employees across retail stores, administrative offices, warehouse operations, and donation centers. This role serves as a key point of contact for troubleshooting hardware, software, Microsoft 365, mobile devices, printers, user access, and basic network connectivity issues.

This is an excellent opportunity for someone who enjoys helping others, solving technical problems, and working in a fast-paced, mission-driven environment.

Responsibilities Include Provide help desk and technical support to employees across multiple locations

Troubleshoot computers, printers, mobile devices, and network connectivity issues

Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and Share Point Assist  with onboarding and offboarding including equipment setup and account administration

Install, configure, and maintain workstations and technology equipment

Maintain IT inventory and documentation

Support conference room and audiovisual technology

Coordinate repairs and vendor service requests

Escalate advanced technical issues when necessary

Qualifications

Associate degree in Information Technology, Computer Science, or related field preferred

Minimum three years of technical support or help desk experience preferred

Experience supporting Windows Environments and Microsoft 365

Strong troubleshooting, communication, and customer service skills

Ability to work independently, prioritize multiple requests, and maintain professionalism under pressure

Valid California driver’s license and ability to travel throughout Santa Cruz, Monterey, and San Luis Obispo Counties as needed

Why Join Goodwill Central Coast?

Mission-driven work that positively impacts local communities

Collaborative and supportive team environment

Opportunity to work with a wide variety of technology systems and operations

Stable nonprofit organization serving the Central Coast for decades

Meaningful work with opportunities for growth and development

Company sponsored health benefits, vacation, sick, 7 paid holidays, 403 (B) with company match, and cell phone reimbursement.

Location Based in Salinas, CA with travel to Santa Cruz County and other regional locations as needed.

Apply Today If you are passionate about technology, customer service, and supporting a purpose-driven organization, we encourage you to apply and become part of the Goodwill Central Coast team.

Pay $27- $28 per hour
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