IT Manager, Ops Tech Solutions; OTS

Job :  |  Services LLC

Operations is at the heart of Amazon business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile. We also provide operational support on behalf of key partners such as Amazon Fulfillment Technologies, Ops Tech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers.

Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in‑house, launching a new Amazon Fulfillment Center, or delighting customers by delivering packages directly to them.

Your role will be to lead a team of IT professionals with various skill sets to provide truly innovative technical support to Amazon’s Operations team. You will manage a fully redundant core IT infrastructure that relies on top‑tier vendor hardware and advanced network topologies. Internal customers use a variety of devices running Windows, Linux, and Android to manage e‑commerce items throughout fulfillment centers.

• Inclusively hire, train, and develop a team of IT professionals.
• Support all safety programs and OSHA compliance.
• Interact with management and staff to provide technical assistance for continuous improvement.
• Establish and maintain a positive, productive relationship with operational partners and staff.
• Lead infrastructure builds in new facilities.
• Plan, organize, schedule, and supervise day‑to‑day technical support activities.
• Measure, monitor, and maintain the team’s ability to meet or exceed contact and resolution SLAs.
• Develop and maintain policies, procedures, and processes.
• Oversee management of equipment and parts inventory.
• Create, manage, and support recognition and communication programs.
• Travel up to 30 %.

• 5+ years of developing a team of technical professionals across multiple locations.
• Bachelor’s degree, or 4+ years of professional or military experience.
• Knowledge of Linux or Unix systems administration.
• Experience in IT client, server, and network service delivery.
• Experience communicating issues to stakeholders while balancing business expectations.
• Leadership experience in a 24x7 operation supporting physical IT infrastructure (compute, network, storage).

• Knowledge of hardware architectures.
• Experience with system management tools and client/server environments.
• Bachelor’s degree in Computer Science, Computer Engineering, Information Management, Information Systems, or a related discipline.
• Experience in making data‑driven business decisions.
• Experience managing multiple projects, prioritizing, planning, and managing time.
• Experience in procurement, budgeting, forecasting, or asset management.
• Excellent written and verbal communication.
• Strong analytical problem‑solving skills.
• Ability to thrive in an ambiguous, fast‑paced IT environment and motivate teams.
• Proven skills in leadership development and team building.

Amazon offers competitive compensation packages, including comprehensive health care benefits starting on Day 1, up to 20 weeks of paid parental leave, RSUs, signing bonuses, 401(k) matching, paid time off, and more. You’ll work in an inclusive, casual environment where jeans and sneakers are welcome.

USA, CA, Salinas –  –  USD annually.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants:
Job duties for this position include working safely and cooperatively with other employees, adhering to standards of excellence, communicating effectively and respectfully, and following all federal, state, and local laws. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation, please visit (Use the "Apply for this Job" box below). for more information.