Epic Willow Analyst​/Pharmacist

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EPIC Acute

Under the direction of the Director Enterprise Informatics, the Willow Inpatient Pharmacy Epic Analyst is responsible for collaborating with key stakeholders, end users and team members throughout system development phases of assessment, design, build, testing, training and implementation. As the primary individual responsible for implementation, support and maintenance, the analyst bridges the gap between technical solutions, operational needs and the Electronic Health Record (EHR).

The role requires a blend of technical and interpersonal skills and a reasonable understanding of the operation department the analyst is assigned to and their information system tools and requirements. In addition, the analyst provides analytical expertise to information systems end users, aiming to enhance workflow, optimize business processes and identify system solutions that meet organizational goals. This involves a proactive approach to understanding the nuances of application system functionality and leveraging this knowledge to propose enhancements that drive efficiency and effectiveness.

The role is ideally suited for a highly motivated individual with a passion for healthcare technology, a commitment to excellence in service delivery and a pursuit of innovation and improvement in healthcare outcomes.

• Acts as the primary support contact for the Willow Inpatient Pharmacy Epic application.
• Proactively identifies and resolves issues that arise within the assigned application, collaborates with other application teams to address cross-functional issues, and uses a ticket management system to document troubleshooting records from end users and operational leads.
• Guides the design of workflows, the building and testing of the system, and troubleshoots technical issues related to Epic software, ensuring optimal system functionality and user satisfaction.
• Identifies and implements requested changes to the system, including moving changes from testing to production environments via Data Courier. Communicates all application changes, enhancements and procedures to other Epic application teams, operational readiness groups and end-users as necessary.
• Maintains regular communication with Epic representatives, through participation in weekly project team meetings and additional project-related meetings as required, ensuring alignment and project progress.
• Works with Epic representatives, Salinas Valley Health business partners and end users to ensure the system meets the organization's business needs in regards to project deliverables and timeline.
• Assists with developing business and operational direction settings by attending site visits, workflow sessions and other integrated sessions.
• May participate in the development of end‑user training processes and/or curriculum content creation. Collaborates with the Education team on the development of end‑user training based on build and functionality.
• Regularly reviews project status, timelines and issues with the Team Lead and Management, fostering transparent communication and timely resolution of concerns.
• In conjunction with operational Subject Matter Experts, builds application‑specific workflows or processes for Hospital, Outpatient Departments and Ambulatory Clinics, which may include pharmacy workflows such as dispensing and clinical monitoring.
• Completes comprehensive testing cycles, including upgrade, unit, functional and integration testing. Engages departmental end users for feedback and obtains stakeholder sign‑off for system changes.
• Works with other analysts to maintain continuity in process and in support of our integrated Epic electronic health record.
• Leads initiatives for system enhancements, including introducing new features, system upgrades and updates, and optimization projects, to guarantee that the system development aligns with end‑user needs and adheres to industry standards and best practices.
• Adheres to change management protocols for all application changes, including…