IT Support Associate II, OTS; Fulfillment & Operations

Overview

Ops Tech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle.

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day.

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. You can dress casually in jeans, t-shirts, sneakers, and sometimes a neon safety vest.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers an Employee Assistance Program, Mental Health Support, Medical Advice Line, and 401(k) matching. Learn more about our benefits at

• Allocation, maintenance and troubleshooting of IT equipment used in Amazon Operations facilities
• Handles support requests and procedures across the network
• Assist in training new hires
• Continuous learning of new technologies
• Ability to support customers from multiple buildings in the area, as well as remote customers
• Ability to move up to 49lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation

• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Experience in a dynamic environment with a high degree of customer service
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.