IT Manager, Ops Tech Solutions; OTS; Fulfillment & Operations

About the Role
Lead a team of IT professionals with diverse skill sets to provide innovative technical support to Amazon’s Operations, ensuring reliable infrastructure across fulfillment and logistics facilities.

• Inclusively hire, train, and develop a team of IT professionals.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
• Establish and maintain a positive, productive relationship with operational partners and staff.
• Lead infrastructure builds in new facilities.
• Plan, organize, schedule, and supervise day‑to‑day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
• Measure, monitor, and maintain the team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).
• Develop and maintain policies, procedures, and processes.
• Oversee management of equipment and parts inventory.
• Create, manage, and support recognition and communication programs.
• Travel up to 30%.

• 5+ years of developing a team of technical professionals across multiple locations.
• Bachelor’s degree or 4+ years of professional or military experience.
• Knowledge of Linux or Unix systems administration.
• Experience in IT client, server, and network service delivery.
• Experience working with stakeholders to communicate issues while balancing business expectations.
• Leadership experience in a 24x7 operation supporting physical IT infrastructure (compute, network, storage).

• Knowledge of hardware architectures.
• Experience with system management tools and client/server environments.
• Bachelor's degree in Computer Science, Computer Engineering, Information Management, Information Systems, or related discipline.
• Experience in making data‑driven business decisions.
• Experience managing multiple projects, prioritizing, planning, and managing time.
• Experience in procurement, budgeting, forecasting, or asset management.
• Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non‑technical leaders.
• Strong analytical problem‑solving skills.
• Ability to thrive in an ambiguous and fast‑paced IT environment and motivate teams.
• Proven skills in leadership development and team building.

Location:

USA, CA, Salinas
Salary range: USD  –  annually

Benefits include comprehensive healthcare, up to 20 weeks of paid parental leave, retirement plans, paid time off, and other standard Amazon benefits. For more details, visit (Use the "Apply for this Job" box below)..

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.