Information Technology; IT) Director

Position: Information Technology (IT) Director
JOB SUMMARY Oversee the daily operations of the Information Technology Department and the I.T. Support Help Desk, including supervision of I.T. staff. Provide general network server administration, performing required administrative and technical duties related to the company-wide information technology system and the Information Technology Department.

ESSENTIAL DUTIES Manage all activities related to Help Desk Support Services, maintaining information systems and related administrative processes, ensuring network-network connectivity and providing general network troubleshooting.

Process, document, follow through and resolve requests for technology-related issues.

Prepare annual IT budget and IT asset inventory, reviewing monthly and/or annual costs to ensure proper usage and billing.

Develop and maintain present and future technology plans for adherence to the organization strategic plan.

Develop and implement approved I.T. governance policies and standard operating procedures, ensuring that such policies/procedures are feasible as they pertain to the internet, email, network security, virus/malware control, end-user computing, and/or social networking, and for the delivery of mission related services.

Ensure integrity of computer systems security, providing general industry standard network security that includes the use of firewalls, virus/malware and intrusion protection, spam filtering, logical access solutions, and internet connectivity, while maintaining server and user backups.

Provide general network server administration and maintenance of server and end user desktop and workstation backups.

Develop and maintain department standards and procedures; assign work to I.T. staff, ensuring sound management of computer hardware and software between all departments and company locations.

Coordinate the management of all technology that may include LANs, WANs, VPNs, Virtualization, DNS, T-1, Email, VoIP and other networking devices or systems as appropriate.

Retain, direct and evaluate the work of outside vendors in the delivery of I.T. support services and relevant equipment for remedial action or repair & maintenance.

Arrange for attendant installation and maintenance of telephone/voice components and new data/voice cabling

Ensure the continuation or availability of company’s I.T. resources to the various Goodwill Central Coast worksites and operations, and the control of onsite I.T. assets including the development, implementation, and testing of a comprehensive disaster recovery plan.

Provide back-up e-mail support and assist in its delivery.

Recognize, identify, isolate and resolve problems with information systems products and services; recommend upgrades, patches, or new software applications, as appropriate.

Perform needs assessments:
Assist in the design and implementation of hardware and software, computer and network or communication solutions to improve on the technological adaptations of Goodwill Central Coast, making recommendations and aiding in their evaluation by senior management.

Provide technical assistance and advice to staff regarding future growth of information technology, voice/data systems, and hardware and software selection and/or upgrades.

Ensure the efficiency, security, and achieving of IT organizational goals within the scope of the technology plan and standard operating procedures, including establishment of action plans and priorities

Maintain the necessary documentation of the system technology in place or in development, including inventory logs of hardware, software, and required information about end users as to be able to identify problems.

Maintain hardware/software support contracts and schedules maintenance as required.

Maintain and develop libraries, depots…