Senior Maintenance Manager
Listed on 2026-07-19
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Management
Operations Management, General Management, Project & Program Management
Job Title
Senior Maintenance Manager
Job DescriptionOur
Purpose:
At C&W Services, we believe that Better Never Settles. We are committed to fostering a positive impact globally by empowering extraordinary people to deliver remarkable results. Join our team and make a difference.
C&W Services provides benefits, including a safety-first culture, development opportunities, weekly pay, and comprehensive benefits starting on day one.
Role OverviewAs a Senior Maintenance Manager (SMM), you will lead maintenance and facility support activities for high-complexity sites, ensuring operational excellence and alignment with strategic goals. Reporting to the Regional Maintenance Manager (RMM), the SMM leads Maintenance Managers (MMs) and site teams, driving safety-first practices, fostering development, and maintaining strong client relationships. SMMs are expected to serve as strategic leaders who mentor other leaders, optimize performance, and deliver results aligned with C&W Services and client objectives.
Key Responsibilities- Provide leadership and strategic direction to MMs and site teams, ensuring alignment with company and client goals.
- Communicate the company’s vision, mission, and strategic objectives to inspire and engage teams.
- Collaborate with RMMs to ensure regional goals are met and support client-specific initiatives.
- Mentor and coach MMs and site leaders to build leadership pipelines and succession plans.
- Foster a culture of inclusivity, collaboration, and innovation by empowering leaders to drive team performance.
- Ensure career development plans are implemented, reviewed quarterly, and aligned with team and company goals.
- Champion a safety-first culture by ensuring compliance with safety protocols, training, and corrective actions.
- Oversee safety metrics such as the Safety Leadership Index, and Good Catch/Near Miss reporting.
- Partner with Regional Safety Specialists to address site-specific challenges and lead initiatives to enhance safety performance.
- Drive performance in preventive and predictive maintenance programs to maximize uptime and reliability.
- Monitor and achieve key performance indicators (KPIs), including uptime, PM/PdM completion rates, and Permanent Corrective Actions (PCAs).
- Oversee the resolution of Site Issue Management (SIM) tickets to ensure operational continuity.
- Build and maintain strong relationships with site leadership, participating in Quarterly Business Reviews (QBRs).
- Act as a liaison to ensure seamless communication and alignment between C&W Services and the client.
- Collaborate with site leaders to identify and implement process improvements and enhance client satisfaction.
- Manage regional budgets and oversee site-level financials, including travel, expenses, and inventory management.
- Ensure team compliance with administrative tasks, such as timesheet approvals and training completion within established time frames.
- Monitor and report site performance metrics to align with client and organizational objectives.
- Bachelor’s degree in Industrial Maintenance, Engineering, Management, or related field, or equivalent work experience.
- 7+ years of maintenance management experience, including leadership over MMs and multi-site operations.
- Proficiency in Microsoft Office Suite and Computerized Maintenance Management Systems (CMMS).
- Availability to provide 24/7 support and flexibility to travel as needed.
- Advanced degree in Engineering, Business Administration, or related field.
- Certification in maintenance management or reliability (e.g., CMRP, CRL, PMP).
- Experience leading high-complexity operations such as robotics-based fulfillment centers.
- Ability to lift up to 50 lbs., crouch, kneel, bend, and reach as needed to install, move, or maintain equipment, including use of aerial lifts or ladders.
- Ability to perform tasks wearing PPE, including hard hat, face mask, face shield, and composite toe shoes.
- Ability to walk 6-12 miles daily, including climbing stairs or navigating multiple…
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