Retail Store Manager - Lead Team, Drive Sales & Service

Benefits:

Employee discounts

Paid time off

401(k) matching

Bonus based on performance

We are seeking a high-energy, detail-oriented Store Manager to lead our team at The UPS Store in the Creek bridge Plaza located in Salinas. As the Store Manager, you will be the heartbeat of the center, responsible for driving sales, maintaining operational excellence, and ensuring every customer receives world-class service.

We are looking for a leader with a proven track record in retail management. Candidates with prior experience within The UPS Store network will be given significant preference.

Key Responsibilities

Daily Operations:
Oversee all aspects of the store including opening/closing, inventory management, and maintaining a pristine, organized retail environment.

Team Leadership:
Recruit, train, and schedule a team of associates. You will be responsible for coaching staff on service techniques, shipping regulations, and print services.

Customer

Experience:

Act as the primary point of escalation for complex customer needs, ensuring a "solutions-first" approach to shipping, packing, and printing.

Financial Oversight:
Manage the store’s P&L, monitor labor costs, and implement strategies to hit monthly sales targets and KPIs.

Technical Expertise:
Master the TUPSS Point of Sale (POS) system, shipping software, and professional print equipment (Fiery controllers, wide-format printers, etc.).

Requirements & Qualifications

Management

Experience:

Minimum of 2–3 years in a retail or hospitality management role (Required).

The UPS Store

Experience:

Prior experience as a TUPSS Manager or Senior Associate is a huge bonus and will put you at the top of our list.

Notary Public:
Must be a commissioned Texas Notary Public (or be willing/eligible to become one within 90 days of hire).

Physical Ability:
Able to stand for extended periods and lift up to 50 lbs frequently.

Communication:
Exceptional verbal and written communication skills for interacting with corporate clients and team members.

Tech Savvy:
Proficiency in Microsoft Office and Adobe Creative Cloud (InDesign/Illustrator) is a major advantage for our print business.

We are seeking an energetic and dynamic Retail Store Manager to lead our retail team to success! In this pivotal role, you will oversee daily store operations, drive sales performance, and ensure an exceptional customer experience. Your leadership will inspire your team, foster a positive shopping environment, and uphold the highest standards of store management. This position offers an exciting opportunity for a motivated individual with strong management skills and a passion for retail excellence to make a significant impact.

Benefits:

401(k) matching

Employee discount

Paid time off

Experience:

Management: 3 years (Preferred)

Language:

Spanish (Preferred)

Shift availability:

Day Shift (Preferred)

Available on weekends (If needed)

Ability to Commute:

Salinas, CA 93905 (Preferred)

Work Location:

In person